Q: Complaints Department - AppleCare Plus Policy

The carier miss informed as you can only buy apple care + through them at the moment you purchase your phone not 30 days later. In order to buy it 30 days later you have to go to an apple store and they have to inspect the phone that would have not been a problem however I'm in a city where the closes apple store is 2000 km away so thats not something that could have easily been done. Even though I was not even 31 days past my purchase date apple was unwilling to do anything. I had filled a complaint with the carrier as well with no response.

Then as Meg said, your complaint is with your carrier, not Apple. Apple didn't give you any misinformation and so is not responsible for the problem.

The sales and support representatives at many carriers are very uninformed or uninterested, which is why most cell carriers get very poor customer service ratings.

Regards.

I purchased a new MacBook Pro 2011 model February 2012. Every day I had this computer, something failed on it. The most-common failure is the computer failed to sync with my other apple products. Every time I attempted to sync the laptop, it would fail the first couple of times.

The second most-common problem is that the computer would hang, most of the time while I was doing work on it. Once it even hung while attempting to draw the login box just after power up.

The third most-common problem is that the bottom of the laptop would get so hot, that I could not touch it without burning my hands or legs. I am hoping that the laptop does not start a fire in my home when I am away from the laptop and it is transcoding my video files.

The fourth most-common problem is that the laptop screen would just go black for 3 to 30 minutes before I am able to power on my system.

The Fifth most-common problem with the laptop is that the laptop is not holding a charge. I could have a full charge and unplug it from the adapter and within one hour my battery would be going dead.

I initially took my laptop to the Apple Store in South dale Mall sometime in July or August 2012. The tech ran some diagnostics on the laptop and reported to me that the logic board needed to be replaced. My system was held at the store for about two days.

In November 2012 I took my laptop back to the Southdall Mall because I was experiencing the same issues and at that time I talked with three different techs for about two hours. The technition reset the SMC and parametric memory. They also re-install the OS X operating system from the delivery DVD. None of the attempted repairs worked.

I have taken my laptop to the Apple store in the Lenox Square Mall multiple of times for this issue and they to has failed to resolve my issue and has failed to log that I have brought my laptop in for service. This store representative is rude and I am not happy with the condescending attitude that Apple employees via store and phone has given me. 

Having paid for a brand new laptop, I am quite unhappy with the sequence of events that left me with a refurbished laptop. I feel that I am owed a substantial compensation. The “new” laptop that I purchased turned out to be such a lemon. I also feel that I was sold a faulty unit and I have endured frustration for months.

I thought I was purchasing a premium laptop, I feel that I have been cheated and not provided with what I paid for. Because of all the trouble that I have encountered since I received this laptop, I could have purchased a PC at a cheaper cost and could have had multiple of systems for the price I paid for this Mac Pro.

The Apple Care Product Repair Summary talks about ensuring “the highest level of quality and reliability.” That is certainly NOT what I have experienced. My confidence in Apple products has been greatly degraded because of this experience. Can you apple still want to attempt to troubleshoot my computer after a year?

You are not addressing Apple here - these are user to user forums; we volunteer our time to help.

Here is a contact page for Apple

www.apple.com/contact

PS: Due to forum glitches, I am unable to post a clickable link to that page.

Hi deggie my names rich I have been playing this app viaden celeb poker for two years with no problems then two weeks ago they suspended my account I had 21.5 billion chips witch is a lot of money's worth they said I have brought chips off another player witch is all lies they fined me 20.5 billion I have asked for proof of this but they say they can't disclose this. Is there any body I can complain to or anybody that can help me sorry if u can't all the best rich

That is solely up to the vendor, there is nothing Apple can do.

Hello,

I would like to post my experience here because I have been deleted from another forum

While I was living in Spain I bought an unlocked iPhone5 at an Apple Store, then I had to travel to Colombia for work and guess... By upper button was not working.

Then problems arose. Despite Apple's value proposition includes world wide warranty IT IS NOT TRUE!, as there is not Apple Store in Colombia, just premium resellers, noone wants to help.

The retailers say that they do not have authorization to provide technical support for iPhones, and the cell providers say that, because you did not buy the phone from them, they cannot help. Trying to call Apple Spain, nobody answers, and in Apple Support US they say that you have to send it back to Spain.

In SUMMARY, Apple Support DOES NOT HELP, DOES NOT RESPECT THEIR VALUE PROPOSITION AND MAKES YOU LOOSE YOUR TIME. Once you get back to the warranty signed when I bought the phone, it says that If I do not have the chance to get to an Apple Store in Spain, they will take care of the postage, well, not true.

I do not trues Apple Care value proposition any more, is a waste of money and waste of time. Buy your Apple product where you think you will be staying for a least a year. If you are an executive or a travel person, NEVER, NEVER trust the ww warranty promise and pray not to have any inconvenience with your phone.

You can post your comments here:

http://www.apple.com/feedback/

These are user to user forums for technical problems. Your post was deleted because it violates the ToU here.

Thaks babowa.

I already did, but as you say on feedback, I should not expect response. Then, where is the help?

The help for technical questions is on the forum that most closely fits your question:

for iPhone problems: use the iPhone forum and ask your question; remember though that we are all users, so we can help with general problems, but if you have a problem with Apple's policies, etc, there is nothing we can do - we don't work for Apple. You need to contact Apple here:

http://www.apple.com/contact/

The warranty for the iPhone and the iPad with WiFi + Cellular is NOT worldwide and is not stated as such.

Hello. Interesting you say so because in the warranty subscribed with apple it says that I can ask for service in a different country where I bought it. I can easily find it at apple.com

I invite apple to revise the warranty they subscribe and act accordingly. I think is not fair that if they say so, then are not helpful when a problem arise on a different country where I bought it.

Which country did you buy it in?

And, which model iPhone do you have?

See here and choose your model, then choose your country:

http://www.apple.com/legal/warranty/

(I used iPhone 4 and US as an example and it contains this:

That appears to be quite clear to me.

Hello babowa.

Yes, that is the place I had the warranty from. Actually, what you show and what I say are not incompatible. Apple may (and says may) restrict the service of warranty to a certain territory, but that is not opposed to helping me out on the issue. Under the warranty I subscribed, says that apple can provide postage. Ok, provide the postage and send it back to Spain and back to COL.

Also says that I can ask for service in a different country and I might be charged for importation of the device, and I am so ok with that. If Apple could tell me, "I will help you out with the providers in col but you have to pay the handling and postage" I will be very happy.

Now I am just frustrated because it seems that we have to accept the conditions imposed when we buy a premium device (not cheap by the way) and the contract is always interpreted on their behalf, but not customer's.

I do have everything Mac, and I love the design and the features, but this sort of things just make me think twice next time I go to buy an apple product.

My device is an iPhone 5.

Best

That is the warranty for the iPhone she showed you and you've already been told they can't replace it where you are. Apple does not accept shipped iPhones for service from another country and you might have problems finding someone who will ship it due to the battery.

I really don't care if you think twice or three times but if you buy a different phone check the warranty before relocating. As Apple moves toward actually repairing the iPhone at local shops this may change in the future.