Complaints Department - AppleCare Plus Policy

Agree. Different situations but same poor customer service treatments. They put the blame on clients to make us feel bad and stupid. They act like they are above us and we should be happy they are there to support. When in fact we are the paying customers and our concerns and needs should be met

Calling Apple Care and asking to speak to a supervisor will probably do more good than complaining here to your fellow users. Perhaps some accomodation can be made under the circumstances. I suspect you'll have far more success pleading your case over the phone. See the Contact Us link at the bottom right of every page.

Best of luck.

There is no one from Apple here; you can try this:

http://apple.com/feedback

Very bad experience today with apple customer care

They don't trust customer they trust and support their service Partner

First call first time and very very bad experience

Case I'd ****

Executive name -Suman

<Personal Information Edited by Host>

Wow thats just terrible, I expect a lot more from Apple and their customer service. Especially when their own employees make such an error. I hope they step up and resolve this issue.

I'm not clear on what the "error" was. You cannot buy an AppleCare plan with US dollars in the US and have that plan apply to a Canadian device. There was no mistake in that at all. Also, you mean the OP returned to Toronto from the US and then immediately left on the next trip? There was not break in between? How many days in between? Finally, the OP could have given the iPad to someone else to go to the Apple Store, have it inspected, and buy AppleCare.

Or the OP could have just purchased the iPad in Canada and purchased AppleCare + at the same time.

There are time limits for everything. The OP did not see it as being important enough to take it upon themselves to follow up and purchase AppleCare and they are several days past the limit. End of story.

I'm not sure that Customer Service was correct, but this would not be something that a sales clerk would know. But you still had sufficient time to purchase it and as you said, you lacked the foresight.

Just get a good case for it, be careful with it, come here if you have any problems after 90 days of purchase for help and you should easily get 2 years use out of the iPad and save yourself the money. Use what you would have spent on a good protective case.

Yes, I am saying if you purchased a good protective case, you are careful with your iPad (don't drop it in the toilet) and you bookmark this site you will not need that plan. Spend the money on something else.

This is not something an employee would deal with everyday. There is no way that any company, or person, can have 100% right answers every time. But you still had 7 days to rectify the issue, regardless what you were thinking about, I'm sure your parents tried to teach you not to wait until the last minute, and you could have had someone else take it in when you were sick.

Ok, we will call it contributory negligence.

Funny how the exact same thing happened to me, I was given misleading information by a certain carrier in Canada where I had purchased my Iphone they told me I have 30 days to come back to the store and get the apple care. That turned out to be not true 30 days and a few hours later I call apple and they tell me they cant sell it to me since more than 30 days have passed. Spoke to the superviser I was on the phone with them for at least 1 hour as a consumer that was by far the worst customer service experience ever. I dont know what everybody sees in Apple and their products but I've been extremly disapointed by their products and services.