Currently Being ModeratedMar 27, 2013 12:09 PM (in response to Mimsters)
Calling Apple Care and asking to speak to a supervisor will probably do more good than complaining here to your fellow users. Perhaps some accomodation can be made under the circumstances. I suspect you'll have far more success pleading your case over the phone. See the Contact Us link at the bottom right of every page.
Best of luck.
Currently Being ModeratedMar 27, 2013 12:29 PM (in response to Mimsters)
Wow thats just terrible, I expect a lot more from Apple and their customer service. Especially when their own employees make such an error. I hope they step up and resolve this issue.
Currently Being ModeratedMar 27, 2013 1:05 PM (in response to ILscientist)
I'm not clear on what the "error" was. You cannot buy an AppleCare plan with US dollars in the US and have that plan apply to a Canadian device. There was no mistake in that at all. Also, you mean the OP returned to Toronto from the US and then immediately left on the next trip? There was not break in between? How many days in between? Finally, the OP could have given the iPad to someone else to go to the Apple Store, have it inspected, and buy AppleCare.
Or the OP could have just purchased the iPad in Canada and purchased AppleCare + at the same time.
There are time limits for everything. The OP did not see it as being important enough to take it upon themselves to follow up and purchase AppleCare and they are several days past the limit. End of story.
Currently Being ModeratedMar 27, 2013 1:19 PM (in response to deggie)
Actually, when I spoke to the Apple Customer Service I was told I could buy a US AppleCare Plan with US dollars in the US and have that plan apply to both a Canadian and US device. In fact, the device was purchased in the US. Either way, that was the "error". Also, if you had read it completely you would've also read that I didn't deny that I probably should've purchased it immediately upon arrival onto Canadian soil from the airport, but alas, I lacked the foresight.
Currently Being ModeratedMar 27, 2013 1:30 PM (in response to Mimsters)
I'm not sure that Customer Service was correct, but this would not be something that a sales clerk would know. But you still had sufficient time to purchase it and as you said, you lacked the foresight.
Just get a good case for it, be careful with it, come here if you have any problems after 90 days of purchase for help and you should easily get 2 years use out of the iPad and save yourself the money. Use what you would have spent on a good protective case.
Currently Being ModeratedMar 27, 2013 1:50 PM (in response to deggie)
I have purchased a protective case. Ultimately it is a loss for Apple, since they've lost a sale of $99 on something that I probably won't end up using much of and now they have me thinking doubting what their sales agents really know. And now as you say, potentially their customer service employees as well. Are you saying that the protection plan is unnecessary?
Also, I just want to clarify that I had one weeks time from the purchase of my ipad to the time I left for the trip. I anticipated that I would've had time after the trip but as I had previously stated, I caught something from the trip that made me too ill to go in. With regards to "foresight" I meant I lacked the "foresight" that I was going to get sick after the trip. With a week between trips, ipad applecare protection was not the most important thing on my mind.
Currently Being ModeratedMar 27, 2013 2:07 PM (in response to Mimsters)
Yes, I am saying if you purchased a good protective case, you are careful with your iPad (don't drop it in the toilet) and you bookmark this site you will not need that plan. Spend the money on something else.
This is not something an employee would deal with everyday. There is no way that any company, or person, can have 100% right answers every time. But you still had 7 days to rectify the issue, regardless what you were thinking about, I'm sure your parents tried to teach you not to wait until the last minute, and you could have had someone else take it in when you were sick.
Currently Being ModeratedMar 27, 2013 2:32 PM (in response to deggie)
I thank you for your suggestion to buy a case, which I had done the same time as buying the ipad (not last minute) and your suggestion to not waste my money on the protection plan.
Please don't bring make it personal and bring my parents into it. My parents taught me to buy the insurance plan from the start which is what I attempted to do. Things happen, I am sure you have had situations where you just did not have time to go into a store to purchase the plan which was what I intended to do. It's fine that the employee didn't have the right answer but I shouldn't be penalized for it either. I thought the fairest thing and the best customer service policy would have been to simply make an exception which I gathered from my conversation with customer service which is something within their means.
All said and done however, I'm glad you concede that they in fact did "err" by not having the right answers.
Thank you for your input.
Currently Being ModeratedMar 27, 2013 7:46 PM (in response to deggie)
You're entitled to your opinion. At the end of the day, all this could have been avoided had I been given the right information in the first place and Apple would've gotten a sale of $99 and one less disgruntled customer.
Currently Being ModeratedApr 24, 2013 9:51 AM (in response to Mimsters)
Funny how the exact same thing happened to me, I was given misleading information by a certain carrier in Canada where I had purchased my Iphone they told me I have 30 days to come back to the store and get the apple care. That turned out to be not true 30 days and a few hours later I call apple and they tell me they cant sell it to me since more than 30 days have passed. Spoke to the superviser I was on the phone with them for at least 1 hour as a consumer that was by far the worst customer service experience ever. I dont know what everybody sees in Apple and their products but I've been extremly disapointed by their products and services.
Currently Being ModeratedApr 24, 2013 10:05 AM (in response to BMLex)
So the carrier, not Apple, gave you bad information. Why are you blaming that on Apple? I'm confused. Why weren't you on the phone with the carrier demanding they somehow make good on what they told you?
Currently Being ModeratedApr 24, 2013 10:17 AM (in response to BMLex)
they told me I have 30 days to come back to the store and get the apple care.
That is entirely correct in Canada. If, however, you do not purchase AppleCare+ at the time you purchase the iPhone, you can only then buy AppleCare+ directly from Apple and have to have your iPhone inspected for proper operation by Apple at an Apple Store
Purchase from the online Apple Store and remote verification may also be available, though I'm not sure Apple offers that in Canada.
If you didn't go to purchase AppleCare+ within 30 days of the original sale of the iPhone, however, but waited longer as you seem to indicate in your post, then you were no longer eligible.
So I'm not sure what your complaint is.