9 Replies Latest reply: Mar 27, 2013 9:00 PM by randers4
Artmusicandcoko Level 1 (0 points)

I got a new iPad mini and It said that I didn't have anything in my iCloud backup but I had all 800 of my pictures on it. How do I get them back?


iPad 2, iOS 5.1
  • randers4 Level 9 (62,715 points)

    Artmusicandcoko wrote:

     

    I got a new iPad mini and It said that I didn't have anything in my iCloud backup

     

    Are you trying to restore to a backup from another device?  If so, is your iPad Mini running the same version of iOS or higher as the device you backed up?

  • Artmusicandcoko Level 1 (0 points)

    Yes. I replaced my iPad with a ipd mini. I backed it up before I exchanged them and the geek suad guy said it was backed up. And yes I think the iPad mini has a higher iOS than my old iPad

  • randers4 Level 9 (62,715 points)

    You can check the iOS version you are running by going to Settings>General>About>Version.  You must be running the same or higher version of iOS as the one you backed up or you won't see the backup or be able to restore to it.

  • Artmusicandcoko Level 1 (0 points)

    It says it is 6.1.  I think I had that on my old iPad

  • randers4 Level 9 (62,715 points)

    The latest version is 6.1.3.  6.1 is a bit old at this point.  If you go to Settings>General>Reset, tap Erase All Content and Settings, then go back through the setup screens and when given the option, choose Restore from iCloud Backup and you don't see your old iPad backup to restore from then one of three things is wrong:

     

    1. Your old iPad was running a newer version of iOS;
    2. You signed into the wrong iCloud account; or
    3. Your old iPad wan't backed up to iCloud.

     

    I suspect the problem is the first one, in which case you'll need to connect your iPad Mini to your computer and update using iTunes to 6.1.3, then erase it and go back through the setup screens again.  If the iOS version was the problem, this time you will see your iPad backup and be able to restore to it.

  • Micksp66 Level 1 (0 points)

    I am a new user with the same problem.  I understand that I need to hook up the IPad to a computer to upload the new version.  I do not have a mini, and I probably sound a little dense, but how do I hook up the Ipad to my PC and update it?  My current version is 6.0.2,  but my old IPad had 6.1.2.  A little aggravating.  I thought my new one that cost more money would have the newer version.

  • randers4 Level 9 (62,715 points)

    The new one must have been in inventory for a while or it would have the latest iOS.

     

    To update it, connect it to your computer and open iTunes.  You may be prompted by iTunes that a newer version is available; if so, choose Download and Install to update it to iOS 6.1.3.

     

    If you don't get this prompt, click on the name of your phone in iTunes, then click on the Summary tab at the top.  On the Summary tab, click Check for Update.  You should then be prompted that there is an update available and you can update your iPad.

     

    After updating, as mentioned in the posts above, set it up as a new iPad, eject it from iTunes and disconnect it from your computer, then go to Settings>General>Reset, tap Erase All Content and Settings, go back through the setup screens on the iPad and when given the option, choose Restore from iCloud Backup.  You should now be able to choose your backup to restore from.  Be sure your iPad is connected to wifi and your charger as this may take some time to finish.

  • Micksp66 Level 1 (0 points)

    Thank you for replying.  All is working well now.  You rock!

  • randers4 Level 9 (62,715 points)

    You're welcome.