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white screen with a question marked folder?

3069 Views 5 Replies Latest reply: Mar 28, 2013 4:29 AM by BGreg RSS
kaydeeco Calculating status...
Currently Being Moderated
Mar 27, 2013 7:23 PM

Today I noticed my computer was running slowly so I decided maybe it needed a reboot as I had kept it on for a couple of days. When I turned it back on it only went to a white screen with a folder flashing on and off with a question mark can someone tell me what this is?

iMac, iOS 6.1.3
  • BGreg Level 6 Level 6 (17,500 points)
    Currently Being Moderated
    Mar 27, 2013 7:59 PM (in response to kaydeeco)

    See this Apple note on the folder with the flashing question mark.

  • BGreg Level 6 Level 6 (17,500 points)
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    Mar 27, 2013 8:26 PM (in response to kaydeeco)

    Did you reinstall OS X, which is the last step in the note? That's not normally required to repoint the system to your startup hard drive, however. And if you did that and it still doesn't work, then take it into Apple for hands-on advice.

  • BGreg Level 6 Level 6 (17,500 points)
    Currently Being Moderated
    Mar 28, 2013 4:29 AM (in response to kaydeeco)

    Sometimes, the system just loses it's mind on where the boot up volume is located. Usually, going into System Preferences and resetting it is all that's required.

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