5 Replies Latest reply: Mar 27, 2013 10:20 PM by gail from maine
jguerrero408 Level 1 Level 1 (0 points)

*I already restored the phone.

 

*I already reset the network settings.

 

*I already reset the phone by holding down the lock and home buttons.

 

any suggestions?


iPhone 4, iOS 6.1.3, Verizon
  • Ocean20 Level 6 Level 6 (13,560 points)

    Restart iPhone: Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart.

  • jguerrero408 Level 1 Level 1 (0 points)

    Sorry just updated the post.

    Im thinking its something internal and that my phone is now officially dead.

  • gail from maine Level 6 Level 6 (17,635 points)

    Hi jguerrero,

     

    Is this a new issue for you? Have you had connection to your cellular provider in the past with this phone at this location? Here's why I ask. I live in the boonies in Maine, and our cellular connection at home is, at best, sucky.....by that, I mean, that 99% of the time, the phone is "Searching" for a connection. It's not the phone for me, because my husband's phone has the same issue. We both get great Wifi connections, but our AT&T cell tower just isn't close enough or strong enough to provide us with a strong connection. If we drive 10 miles south, we get a 3G connection. If we get a strong connection here at home, it is "Edge". So, in our case, it is all the cellular provider.

     

    That's why I asked the first question, because you need to sort out whether you have an issue with your phone, or just junky cellular strength.....If you think it is your provider, give them a call to see what they can do to boost your signal strength.

     

    Hope this helps!

     

    Cheers,

     

    GB

  • jguerrero408 Level 1 Level 1 (0 points)

    Yea I live in northern California. (San Jose). Ive always had great network coverage.

    This problem started this morning.

    So Im starting to think its going to be the phone.

  • gail from maine Level 6 Level 6 (17,635 points)

    Bummer! Not sure where to direct you since you have pretty much done all of the troubleshooting.....any chance you have an Apple Store nearby (in San Jose, I'm guessing, yes.....)? Maybe they might be able to take a look to see if it is something they can do something about?

     

    Best of luck!

     

    Cheers,

     

    GB

     

    p.s. - I know San Jose - I'm a native SoCal Girl....

     

    GB