7 Replies Latest reply: Mar 28, 2013 10:24 PM by Diavonex
SabrinaHaberkorn Level 1 Level 1

I went to download the Yahoo! app on my iPod and it said I had to download the iOs 6.1.3 to get the app. I did so and I also dowloaded the newest iTunes on my computer. I had all my pictures and apps backed up on iCloud. After the update I checked my pictures and they were all gone. I also looked at my apps and most of them are gone and for a couple of free apps that I made purchases within, the information was erased. For example, I had the free version of the Harry Potter Spells app. Inside the app I bought the spell packages and when I got the game back on my iPod after the update, the information was erased. That's not fair especially because I paid for those and iFeel as though Apple has ripped me off. (Please pardon my pun.) But what I really want to know is if there is someway to retrieve them?


iPod touch (4th generation), iOS 6.1.3, HEELLPP!!!
Solved by Diavonex on Mar 27, 2013 11:16 PM Solved

Restore from iCloud Backup step by step

 

 

1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)

 

 

2. You'll be asked twice to confirm

 

 

3. You'll see Apple logo and progress bar

 

 

4. You'll see a big iPad logo on screen

 

 

5. Configuration start

 

 

6. Set language

 

 

7. Set country

 

 

8. Enable Location Service

 

 

9. Select network, enter password and join network

 

 

10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup

 

 

11. Selected Restore from iCloud Backup

 

 

12. You'll be required to enter Apple ID and Password

 

 

13. Agree to Terms and Conditions

 

 

14. Select Backup file

 

 

15. You'll see progress bar

 

 

16. Red slider will appear; slide to unlock; step #1 to #16 is fast

 

 

17. Pre-installed apps will be restored first

 

 

18. Message: Purchased apps and media will now be automatically downloaded

 

 

19. You'll see a pageful of apps with Waiting/Loading/Installing

 

 

20. When the restore process is complete, your device will restart. You should connect the device to iTunes to sync data not contained in the backup (such as music, videos, apps, and so on).