TS1286: iOS: Troubleshooting USB connectionLearn about iOS: Troubleshooting USB connection
Currently Being ModeratedMar 28, 2013 5:55 AM (in response to Jordi_RT)
First try rebooting both the imac and the ipad.
Have you tried all usb ports on back of imac?
Its not recommended to use external usb ports such as on keyboard or hub to connect the ipad.
Do you have any other devices that you can use to test the usb ports on the imac, such as an iphone or ipod?
Do you have another usb cord?
Currently Being ModeratedMar 28, 2013 3:30 PM (in response to GrumpyGator)
Hi GrumpyGator, thanks for your help.
Yes, I did reboot both, imac and ipad, and I tried all usb ports on the back of imac.
i do not have another lightning to usb cable to try, however, my ipod nano works perfectly with the 30-pin to usb cable.
As the lightning cable does charge the ipad on the imac usb connectors, and gets connection (although no charge) through the usb hub, i tend to think it is more of a software trouble rather than hardware.
Anyway, if in a couple of dais it does not get solved by itself, I will get another lightning to usb cable to try.
Isn't it funny that the connection works fine through the non-recommended devices, such as the keyboard or the usb hub?
Currently Being ModeratedMar 28, 2013 3:35 PM (in response to Jordi_RT)
Is it a usb keyboard? If yes, then try connecting the ipad to that same port. (obviously, unplug the keyboard).
Currently Being ModeratedMar 29, 2013 3:36 PM (in response to GrumpyGator)
Solved downloading the last security update for osx.
Currently Being ModeratedMar 29, 2013 3:38 PM (in response to Jordi_RT)
Cool! Checking for updates should've been my first suggestion!