5 Replies Latest reply: Mar 29, 2013 3:38 PM by GrumpyGator
Jordi_RT Level 1 Level 1

Since yesterday, my ipad mini keeps disconnecting from the imac after some 30 seconds of plugging in the lightning cable on any of the USB ports at the back of the imac. The battery charge goes on but the ipad disappers from itunes.

 

However, if I plug it in the keyboard or an USB hub, it does not disconnect. In this case the charge does not work.

 

Any idea on what to do?

 

Thanks.

 

IOS 6.1.3

ITUNES 11.0.2

OSX 10.7.5


iPad mini Wi-Fi, iOS 6.1.3
Reply by GrumpyGator on Mar 29, 2013 3:38 PM Helpful

Cool! Checking for updates should've been my first suggestion!

All replies

  • GrumpyGator Level 5 Level 5

    First try rebooting both the imac and the ipad.

     

    Have you tried all usb ports on back of imac?

     

    Its not recommended to use external usb ports such as on keyboard or hub to connect the ipad.

     

    Do you have any other devices that you can use to test the usb ports on the imac, such as an iphone or ipod?

     

    Do you have another usb cord?

  • Jordi_RT Level 1 Level 1

    Hi GrumpyGator, thanks for your help.

     

    Yes, I did reboot both, imac and ipad, and I tried all usb ports on the back of imac.

     

    i do not have another lightning to usb cable to try, however, my ipod nano works perfectly with the 30-pin to usb cable.

     

    As the lightning cable does charge the ipad on the imac usb connectors, and gets connection (although no charge) through the usb hub, i tend to think it is more of a software trouble rather than hardware.

     

    Anyway, if in a couple of dais it does not get solved by itself, I will get another lightning to usb cable to try.

     

    Isn't it funny that the connection works fine through the non-recommended devices, such as the keyboard or the usb hub?

  • GrumpyGator Level 5 Level 5

    Is it a usb keyboard? If yes, then try connecting the ipad to that same port. (obviously, unplug the keyboard).

  • Jordi_RT Level 1 Level 1

    Solved downloading the last security update for osx.

  • GrumpyGator Level 5 Level 5

    Cool! Checking for updates should've been my first suggestion!