Q: Reset iMac to factory settings but keep Microsoft Office
Hello,
I have an iMac 27" I bought at the beginning of 2010. I would like to reset it to the factory settings, but would like to keep Microsoft Office. Is that possible? And how would I do this?
Thank you very much!
P.S. I have next to no knowledge about computers, I just about know how to use word and the internet (which is all I usually need) so please excuse me if my question is very simple/ stupid.
iMac, Mac OS X (10.6.8)
Posted on Mar 28, 2013 4:23 AM
• I also have the Microsoft Office install disc, but I used up all of the product keys, and I am not sure if I can reuse them (I am currently googling that as well).
It can be done, but it's a bit of a pain. (I went through this recently.) You will have to call - not email - MS support and tell them what is going on. They will first ask for a credit card #, then say it cannot be done for free, then that it cannot be done at all. Be insistent, and you can get the product reinstalled without having to pay again.
Posted on Mar 28, 2013 4:58 AM