"Your PC ran into a problem and needs to restart"

it's windows crash screen

as a rule it's because of hardware defect or malfunctionion drivers

you can get more info from the event viewer in windows there should be a log entry for when it crashed the last

I think this is a known issue with Apple becuase of Intel HD graphics and the driver for such (the file listed on your BSOD). My fix was to disable the driver in device manager, it may be listed as a hidden device, so you may have to check Show Hidden Devices under View. My Mid-2011 27" iMac was crashing after waking from sleep and hibernate. I had a terrible time getting the device to show without crashing to disable it. I eventually had to do a clean install and disable intel hd graphics before doing anything else with the Mac.

I had that problem too, I think I had to delete the file for the Intel HD graphics. The file name is igdkmd64.sys in the Windows\System32 folder I believe.

Then I had to sleep the computer and wake it or something. (Then maybe put the file back?) Then disable the Intel HD graphics while it's finding them as a "non-hidden" device.

I really had to try a lot of things to do this, and finally just reinstalled anyway, clean, and disabled it first thing.

I have no idea how to save all stuff and setting from a BOOTCAMP partition with Windows. My goal today was to ask about how people manage to backup their install in a way that can be restored properly. I don't know of one.

Thanks!

Apple says it's a known issue and I assume they will be coming out with an update. Did you try moving the .sys file from the system32 folder to see if it stops it from crashing? Maybe keep the file in the Recycle Bin.

I would just hang on to the file. As far as I know since you're probably not using the Intel HD graphics it won't affect anything except avoiding the computer crashing over and over.

When you say it's been fine, do you mean no longer crashing?

I wouldn't do a system restore because that file might come back, reenable and reload the driver for the Intel HD graphics and cause the machine to start crashing again.

As for YouTube I'm not sure what the cause is, maybe the AMD video driver?

oh man I'm really hoping this solves the issue on mine. Can't wait to try tonight. My iMac is pretty sick of restarting. Makes sense that it's a GPU issue...the Intel HD is probably trying to keep up with the dedicated NVIDIA GPU and failing, causing the machine to panic.

fingers crossed.

btw do any of your macs mac a weird muted post sound when restarting after this error? Fine on any other restart, though.

Brandon322 wrote:

Hello my computer seems fine now but I still have one question. How cme it started now? I've had windows for months and its been fine up until a few days ago.

Please provide an accurate list of everything you did up until the moment it stopped working.

No luck. Windows still restarts after gaming and sleep after removing said system32 file. Also says to restart to fix drive errors. I ran a defrag and disk cleanup and windows said it wasn't necessary. I might just go with a fresh install of windows 7. Windows 8 has been pretty buggy.