Previous 1 2 Next 20 Replies Latest reply: Apr 5, 2013 11:01 AM by TriTYR
Brandon322 Level 1 Level 1

I get an error now almost everytime I go onto windows that gives me a light blue screen and says, "Your PC ran into a problem and needs to restart", but I never have time to take a picture of whole thing with the error code because it isnt up for long. I will try to get a picture and post it as a reply. I cant really do anything on windows now because it happens within 10 minutes or less from when i restart my computer. Please help soon, thanks.


OS X Mountain Lion (10.8.2), Windows 8
  • Rudegar Level 7 Level 7

    it's windows crash screen

    as a rule it's because of hardware defect or malfunctionion drivers

    you can get more info from the event viewer in windows there should be a log entry for when it crashed the last

  • Brandon322 Level 1 Level 1

    20130328_150317.jpgheres a picture of error.

  • Brandon322 Level 1 Level 1

    20130328_150207.jpg

  • Brandon322 Level 1 Level 1

    Hello i posted pics of the error(sorry if blurry) but when i ho to event viewer i cant figure out how to find the log entry

  • skuno23 Level 1 Level 1

    I think this is a known issue with Apple becuase of Intel HD graphics and the driver for such (the file listed on your BSOD). My fix was to disable the driver in device manager, it may be listed as a hidden device, so you may have to check Show Hidden Devices under View. My Mid-2011 27" iMac was crashing after waking from sleep and hibernate. I had a terrible time getting the device to show without crashing to disable it. I eventually had to do a clean install and disable intel hd graphics before doing anything else with the Mac.

  • Brandon322 Level 1 Level 1

    Hi

    Thanks for responding butI still have a problem. When I go into device manager and view hidden devices, it shows up, but the option to disable it is greyed out.... If i needed to do a new install, would there be anyway to save all my stuff and settings?

  • Brandon322 Level 1 Level 1

    Capture.PNG

  • skuno23 Level 1 Level 1

    I had that problem too, I think I had to delete the file for the Intel HD graphics. The file name is igdkmd64.sys in the Windows\System32 folder I believe.

     

    Then I had to sleep the computer and wake it or something. (Then maybe put the file back?) Then disable the Intel HD graphics while it's finding them as a "non-hidden" device.

     

    I really had to try a lot of things to do this, and finally just reinstalled anyway, clean, and disabled it first thing.

     

    I have no idea how to save all stuff and setting from a BOOTCAMP partition with Windows. My goal today was to ask about how people manage to backup their install in a way that can be restored properly. I don't know of one.

     

    Thanks!

  • Brandon322 Level 1 Level 1

    Hi I did all that but no luck. I have lots of games and stuff on my computer so should I copy everything onto my external drive and just do a new install of windows8? I just think thiis is wierd because If had widows on this since January and it was fine up until now.

  • skuno23 Level 1 Level 1

    Apple says it's a known issue and I assume they will be coming out with an update. Did you try moving the .sys file from the system32 folder to see if it stops it from crashing? Maybe keep the file in the Recycle Bin.

  • Brandon322 Level 1 Level 1

    hello I moved the .sys file to desktop and its been fine,but will that affect anything if I leave it out?

  • skuno23 Level 1 Level 1

    I would just hang on to the file. As far as I know since you're probably not using the Intel HD graphics it won't affect anything except avoiding the computer crashing over and over.

     

    When you say it's been fine, do you mean no longer crashing?

  • Brandon322 Level 1 Level 1

    Yeah it hasnt crashed in a few hours which is better compared to it crashing every ten minutes before. Im not sure but a friend of mine told me to do system restore to a point before the problems started. Is  that a good Idea? Also i'm not sure if ist related but sometimes when i watch a youtube video it will just be green. that started happening at the same time as the crashes.

  • skuno23 Level 1 Level 1

    I wouldn't do a system restore because that file might come back, reenable and reload the driver for the Intel HD graphics and cause the machine to start crashing again.

     

    As for YouTube I'm not sure what the cause is, maybe the AMD video driver?

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