3 Replies Latest reply: Mar 29, 2013 3:40 AM by Neville Hillyer
Mzun Level 1 Level 1

I set up an archive mailbox for a Mac user using 'New Mailbox' with location 'On My Mac'. I then set up a rule to move items older that 180 days to this mailbox. The mails appeared to archive successfully, however her Exchange mailbox hasn't decreased in size.

I also tried right-clicking her inbox and selecting 'Erase deleted messages' but this didn't work either. This version of Mac OS (10.4.11) doesn't seem to have any 'Archive Mailbox' option. What should I do?

iMac, Mac OS X (10.4.11)
  • Neville Hillyer Level 4 Level 4

    Are these POP or IMAP accounts?


    What is the purpose of the archive?

  • Mzun Level 1 Level 1

    The purpose of the archive is to reduce the size of mailbox on the Exchange server, which is approaching its maximum allowed size of 2GB. When it reaches this size it will be impossible to send or receive mails.

    This is an Exchange account.

  • Neville Hillyer Level 4 Level 4

    I am not sure if you are using IMAP or a restricted version of MAPI.


    Make sure the server has not replicated your local archive or is linked to it in any way - you would not want it to be trashed when you eventually delete the messages from the server - perhaps keep a zipped copy elsewhere for safety.


    If you are unable to find a more global 'remove deleted messages from server' in Preferences you could consider:


    1 - web access to delete archived emails


    2 - accessing the server with POP (at least temporarily) as POP has well understood methods of deleting from server. However:


    1 - Make sure POP does not delete more than required


    2 - POP only communicates with the server's Inbox so will only download or delete Inbox messages.


    A few details: http://www.msexchange.org/articles-tutorials/exchange-server-5-5/Connecting_POP_ And_IMAP_Clients_To_MS_Exchange_Server.html


    In the longer term you could consider moving away from Exchange mail servers.