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Can't remember my security answers

Can not remember my security answers

MacBook Pro (13-inch Mid 2009), OS X Mountain Lion (10.8.3)

Posted on Mar 28, 2013 10:59 AM

Reply
2 replies

Mar 28, 2013 11:00 AM in response to shirley6189

On your computer or safari on your iOS device navigate to:

For Canada - https://appleid.apple.com/ca.

For United States - https://appleid.apple.com/us/.


Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.


Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.


If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

Can't remember my security answers

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