My I phone five isn't responding and when I wake it up, I get a white screen with black stripes, and I can't get into my phone.i have already tried a soft reset but that did not work. What's happening and how do I fix it?

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My I phone five isn't responding and when I wake it up, I get a white screen with black stripes, and I can't get into my phone.i have already tried a soft reset but that did not work. What's happening and how do I fix it?

Today I was playing a game on my phone and it decided to flip out on me. It has a white screen with black vertical lines and it will not respond to anything. I haven't dropped it or submerged it in water. I am worrying like crazy! The only thing I can use is Siri. What is going on here?

iPhone 5, iOS 6.1.3

Posted on Mar 28, 2013 6:51 PM

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Answer 1

Ocean20

Level 6

13,727 points

Mar 28, 2013 6:57 PM in response to Dgblm

Read http://support.apple.com/kb/TS2802

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Answer 2

ChrisJ4203

Level 10

230,311 points

Mar 28, 2013 6:57 PM in response to Dgblm

Could be any number of things. What user trobleshooting have you tried? Restart (power off/on) reset, hold the sleep/wake and home buttons together until you see the Apple logo and then release. See if it works after the phone restarts. Next is a restore from a backup (make sure you made a current one), then restore as a new device, which deletes all data from your device. If it doesn't work after all that, then make an appointment at the Genius Bar at the local Apple store, it is probably a hardware issue.

I have seen something similar which is generally diagnosed as a hardware issue.

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