Hello,
I have 10.8.2 server that Safari displays a blank white page on every website you try to access. If you go to apple's website you can click on where the links would be and the page will change however it displays a blank page. Firefox works fine... Any Ideas?
Thanks,
ebrind
No answers, just gathering some details, and one or two things to try...
Launch Terminal.app and issue the (non-destructive, no changes are made) diagnostic command:
changeip -checkhostname
You should see some information about the host displayed, and then an indication that DNS is valid, or that DNS changes are required. (DNS services errors can cause all manner of weird problems.) Post the output, if the command indicates there are DNS changes required.
Use the Safari reset mechanism, and see if that clears things. That's available via the Safari.app menu: Safari > Reset Safari...
Try a different login on the OS X Server system, and see if the problem arises there, or if it's local to one user.
Is there anything relevant logged in the server logs? Launch Applications > Utilities > Console.app and then launch and try Safari. See if anything (relevant) gets logged.
It's not clear what your question has to do with OS X Server. Am I missing something?
This is happing on a 10.8.2 OS X Server.
Thanks,
ebrind
Thanks for the reply MrHoffman!
MrHoffman wrote:
No answers, just gathering some details, and one or two things to try...
Launch Terminal.app and issue the (non-destructive, no changes are made) diagnostic command:
changeip -checkhostname
I get the following:
The names match. There is nothing to change.
dirserv:success = "success"
The IP is also correct.
I have done the following and have not fixed issue:
Rest Safari
Removed all website data
removed 3rd party plugins in the Internet Plug-Ins folder.
Thanks again!
ebrind
This is happing on a 10.8.2 OS X Server.
Yes, but that has nothing to do with your ability to browse external websites.
From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
If any extensions are installed, disable them and test.
Thanks for the reply Linc Davis!
There are no extensions installed. I also disabled it and get the same result... A blank page.
Thanks again,
ebrind
From the menu bar, select
▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server, so be prepared to restore the previous settings if that happens.
Thanks again Linc!
Nothing was selected on the Proxies tab... The weird thing is if I go to website I can click on where the links would be on the page and they work... The page is just loads blank.
ebrind
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
Hello,
Issue is with all current user login's
Issue is in Safe Mode.
Issue is not on the guest account.
Issue is not on a newly created user account.
So all the user profiles as well as the main admin account are messed up?
Thanks,
ebrind
One other thing... Reader works just fine.
So all the user profiles as well as the main admin account are messed up?
Apparently. Are these network accounts?
No, Local Users to this server. This is a terminal server for windows users.
I only have one user who has to use Safari for a Citrix App so I will try deleting the user and recreating to see if I can get it to work. Everyone else can use firefox. I am not deleting and recreating all the users just because Safari is hosed. You cant delete safari or reinstall from what I can tell and you cant use time machine to restore safari either. Is there no plan from apple for this?
Read this whole message before doing anything.
Back up all data.
Quit Safari if it’s running. Then select
▹ Force Quit…
from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.
Step 1
In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.
If Adobe Flash Player is installed, select
▹ System Preferences ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder. If you still have problems, continue.
Step 2
Triple-click anywhere in the line below to select it:
open $TMPDIR../C
Copy the selected text to the Clipboard (command-C).
Quit Safari again. Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). A folder should open. If there's a subfolder with the name "com.apple.Safari", delete it, even if it's empty. Quit Terminal. Close the folder. Launch Safari and test.
Step 3
If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):
(Note: you are not moving the Safari application. You’re moving a folder named “Safari.”)
Try again. This time Safari should perform normally, but your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.
If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.
If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select
File ▹ Import Bookmarks
from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.
Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.
If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.
Safari Displays Blank White Page
