Previous 1 2 Next 22 Replies Latest reply: Mar 6, 2015 12:21 AM by Matteo Beretta
ebrind Level 1 Level 1 (15 points)

Hello,

 

I have 10.8.2 server  that Safari displays a blank white page on every website you try to access. If you go to apple's website you can click on where the links would be and the page will change however it displays a blank page. Firefox works fine... Any Ideas?

 

Screen Shot 2013-03-29 at 12.01.09 AM.png

Thanks,

 

ebrind

  • MrHoffman Level 6 Level 6 (13,050 points)

    No answers, just gathering some details, and one or two things to try...

     

    Launch Terminal.app and issue the (non-destructive, no changes are made) diagnostic command:

     

    changeip -checkhostname

     

    You should see some information about the host displayed, and then an indication that DNS is valid, or that DNS changes are required.  (DNS services errors can cause all manner of weird problems.)  Post the output, if the command indicates there are DNS changes required.

     

    Use the Safari reset mechanism, and see if that clears things.  That's available via the Safari.app menu: Safari > Reset Safari...

     

    Try a different login on the OS X Server system, and see if the problem arises there, or if it's local to one user.

     

    Is there anything relevant logged in the server logs?  Launch Applications > Utilities > Console.app and then launch and try Safari.  See if anything (relevant) gets logged.

  • Linc Davis Level 10 Level 10 (164,255 points)

    It's not clear what your question has to do with OS X Server. Am I missing something?

  • ebrind Level 1 Level 1 (15 points)

    This is happing on a 10.8.2 OS X Server.

     

    Thanks,

     

    ebrind

  • ebrind Level 1 Level 1 (15 points)

    Thanks for the reply MrHoffman!

    MrHoffman wrote:

     

    No answers, just gathering some details, and one or two things to try...

     

    Launch Terminal.app and issue the (non-destructive, no changes are made) diagnostic command:

     

    changeip -checkhostname

     

    I get the following:

     

    The names match. There is nothing to change.

    dirserv:success = "success"

     

    The IP is also correct.

     

    I have done the following and have not fixed issue:

     

    Rest Safari

    Removed all website data

    removed 3rd party plugins in the Internet Plug-Ins folder.

     

    Thanks again!

     

    ebrind

  • Linc Davis Level 10 Level 10 (164,255 points)

    This is happing on a 10.8.2 OS X Server.

     

    Yes, but that has nothing to do with your ability to browse external websites.

     

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    If any extensions are installed, disable them and test.

  • ebrind Level 1 Level 1 (15 points)

    Thanks for the reply Linc Davis!

     

    There are no extensions installed. I also disabled it and get the same result... A blank page.

     

    Thanks again,

     

    ebrind

  • Linc Davis Level 10 Level 10 (164,255 points)

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server, so be prepared to restore the previous settings if that happens.

  • ebrind Level 1 Level 1 (15 points)

    Thanks again Linc!

     

    Nothing was selected on the Proxies tab... The weird thing is if I go to website I can click on where the links would be on the page and they work... The page is just loads blank.

     

    ebrind

  • Linc Davis Level 10 Level 10 (164,255 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • ebrind Level 1 Level 1 (15 points)

    Hello,

     

    Issue is with all current user login's

     

    Issue is in Safe Mode.

     

    Issue is not on the guest account.

     

    Issue is not on a newly created user account.

     

    So all the user profiles as well as the main admin account are messed up?

     

    Thanks,

     

    ebrind

  • ebrind Level 1 Level 1 (15 points)

    One other thing... Reader works just fine.

  • Linc Davis Level 10 Level 10 (164,255 points)

    So all the user profiles as well as the main admin account are messed up?

     

    Apparently. Are these network accounts?

  • ebrind Level 1 Level 1 (15 points)

    No, Local Users to this server. This is a terminal server for windows users.

  • ebrind Level 1 Level 1 (15 points)

    I only have one user who has to use Safari for a Citrix App so I will try deleting the user and recreating to see if I can get it to work. Everyone else can use firefox. I am not deleting and recreating all the users just because Safari is hosed. You cant delete safari or reinstall from what I can tell and you cant use time machine to restore safari either. Is there no plan from apple for this?

Previous 1 2 Next