10 Replies Latest reply: Apr 18, 2013 7:40 AM by turingtest2
Khun_Tilt Level 1 Level 1 (10 points)

iTunes upgraded without asking me. WhenI opened iTunes I simply got a message that the library was upgrading with no way of exiting. It didn't only upgrade the library, it upgraded iTunes from 9 to 11, and screwed the library in the process. I want to get 9 back. Is that possible?


Windows 7
  • walled_garden Level 1 Level 1 (0 points)

    This happened to me as well.  I was running 10.7 and one day 11 was installed without request or confirmation even though I had the "automatic update" checkbox unchecked

     

    To troubleshoot, I have backed up my music and itunes DBs, uninstalled itunes and the related programs (Bonjour, Apple Application Support, Apple Software Update, Apple Mobile Device Support), deleted all the files in my profile and in Program Files related to itunes and Apple, and rebooted.  I reinstalled 10.7, unchecked auto update, and did not import anything back in so I essential had a blank/empty itunes.  After about 48 hours, 11 had been installed again.

     

    I feel like there must be an update setting that is forced to "on" even though I unchecked the option myself.  Am I missing registry entries or some file that is controlling this?

  • turingtest2 Level 9 Level 9 (56,480 points)

    You can restore much of the look & feel of the previous version with these shortcuts:

    • ALT to temporarily display the menu bar
    • CTRL+B to show or hide the menu bar
    • CTRL+S to show or hide the sidebar
    • CTRL+/ to show or hide the status bar (won't hide for me on Win XP)
    • Click the magnifying glass top right and untick Search Entire Library to restore the old search behaviour
    • Use View > Hide <Media Kind> in the cloud or Edit > Preferences > Store and untick Show iTunes in the cloud purchases to hide the cloud items. The second method eliminates the cloud status column (and may let iTunes start up more quickly)
    • If you don't like having different coloured background & text in the Album view use Edit > Preferences > General and untick Use custom colours for open albums, movies, etc.

     

    If you still feel the need to roll back to iTunes 10.7 first download a copy of the 32 bit installer or 64 bit installer as appropriate, uninstall iTunes and supporting software, i.e. Apple Application Support & Apple Mobile Device Support. Reboot. Restore the pre-upgrade version of your library database as per the diagram below, then install iTunes 10.7.

     

    RestorePrevious.png

     

    See iTunes Folder Watch for a tool to scan the media folder and catch up with any changes made since the backup file was created.

     

    tt2

  • walled_garden Level 1 Level 1 (0 points)

    No slight intended, but this is not exactly relevant to this conversation.  Your comments do not address the issue of itunes automatically updating without any kind of confirmation and disregarding my choice to not allow updates.

  • turingtest2 Level 9 Level 9 (56,480 points)

    I'm just a fellow user. I don't write the code. Since you are where you are the best I can offer is a way for you to make the most of what you have, or a method to revert back to an earlier version.

     

    As for the unrequested upgrade you can send comments/complaints to iTunes Feedback or sign up for an Apple Developer Connection account and make use of Apple Bug Reporter.

     

    tt2

  • walled_garden Level 1 Level 1 (0 points)

    Thanks, this is helpful!

  • Khun_Tilt Level 1 Level 1 (10 points)

    I agree with both of you. Yes there is an issue that neeeds to be addressed, but in the meantime turingtest2's work through is helpful, provided iTunes doesn't just keep updating.

     

    The red text in the screen capture which appears to deal with the library is too small to read and loses definition when I try to enlarge it (actually it's the file and folder names that are less legible than the red text). Can you detail what needs to be done with the library as bullet points. Ta muchly.

  • Khun_Tilt Level 1 Level 1 (10 points)

    I would add that until yesterday I have been getting the message that there is a new version of iTunes and did I wish to instal it. I have always selected "no". This confirms my update settings are set to not automatically update. Yesterday, however, it just did it.

  • walled_garden Level 1 Level 1 (0 points)

    I may have resolved the problem.  I followed the instructions here (http://support.apple.com/kb/HT1923) to properly uninstall and reinstall 10.7 on the 29th, and unchecked the "automatic update" option, and it has not updated itself to 11.  When I was struggling with this earlier, it updated to 11 by the next day, but that has not happened so far.

     

    Apparently the order of uninstallation matters.  From the article:

     

    "

    1. Remove iTunes and related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)

    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

    "

  • walled_garden Level 1 Level 1 (0 points)

    I seem to be in the clear.  iTunes has not updated itself again, so if you are having trouble with this I suggest using the proper uninstall/reinstall method I posted earlier.

  • turingtest2 Level 9 Level 9 (56,480 points)

    Khun_Tilt wrote:

     

    I agree with both of you. Yes there is an issue that neeeds to be addressed, but in the meantime turingtest2's work through is helpful, provided iTunes doesn't just keep updating.

     

    The red text in the screen capture which appears to deal with the library is too small to read and loses definition when I try to enlarge it (actually it's the file and folder names that are less legible than the red text). Can you detail what needs to be done with the library as bullet points. Ta muchly.

     

    Just click on the image and it should enlarge to show enough detail (unless you have a really small screen I guess).

     

    tt2