I just bought a 25$ iTunes prepaid card, redeemed the card on my account all is good so far, then i open up my clash of clans game, and i click buy on a pack of gems for 19.99 and it keeps giving me this error.
"Your purchase could not be completed. Contact itunes store support to complete this transaction"
I have emailed them and still nothing, Anyone else have this issue?
Thanks,
Brandon.
iPhone 4S, iOS 6.1.3
I had the same problem with making in app purchases for Clash of Clans. An apple tech guy told me to go to expresslane.apple.com, click on itunes, then itunes store, then purchases billing redemption, then apple ID account billing, then United States, then click continue, and then click on Chat.
The rep I chatted with told me:
I appreciate your patience. I have made the necessary adjustments to your account. At this time I need you to sign out of your iTunes Store account, wait approximately 30 minutes, and then sign back in to the account. At that point, you should be able to purchase, download, make changes, and update your account normally. |
I responded:
When you say "sign out" do you mean just sign out on my ipad, or do I sign out on my itunes software on my computer?
Rep said:
1.Tap Settings on the Home screen.
2.Tap iTunes & App Stores.
3.Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)
4.sign out
I said:
Do I need to power down my ipad after doing these steps?
Rep said:
No that will not be necessary just signing out will be fine.
Summary:
I did as instructioned above and signed out after the itunes rep made the adjustment. Then I waited 30 minutes. Then I logged into Clash of Clans and the purchase worked.
So I guess the itune store really does have to make some adjustment on the account to get the in app purchase to work. The confusing thing was that the Clash of Clans error message just gave me a support website to go to and it wasn't clear at all what to do at this website. I couldn't even send an email there. Going to expresslane.apple.com as I detailed above and using the chat feature was obviously the advice I needed.
It generally takes 24 hours to get a reply from an email to the iTunes store.
They already contacted me but still have not fixed the problem.
What did they tell you?
"we will look in to this issue"
Its been about a week sense then, like i said still nothing so i sent in another request yesterday night and they emailed me the same thing, i figured maybe they just need time to confirm the 25$ on my account but that should not take a full week.
Well, we are users just like you. This is an app issue that needs to be handled through the iTunes store, not here. Your first post said you just made the purchase, not a week ago. iTunes support is the only thing that can help you here.
Chris there is no need to be a ***** about things, i forgot i hired a laywer, i don't need to get my speech straight, go find another post to "help" people with because you are none here.
I'm not trying to be a "*****". I first thought you just began having this problem, that is why I said for you to wait at least 24 hours for a response. The later post said that no one here could assist you with this since it appears to be an account issue with iTunes and you would have to deal with their support to correct it. I also could not be aware if you have posted here before and for you to be aware that you are not addressing Apple here.
I hope you get your problem(s) taken care of.
Now im telling you to go find another post to be a laywer on, thanks for the help that was given.. not.
I have this problem too.but I bought it 2 time in a time interval of 13 hrs and It works
I cannot find the chat option! This is really becoming frustrating for me. All I'm trying to do is give them my money! Hahaha. Any help would be appreciated.
im also having a problem like this. can somebody help?
Chat option does not exist.
But I guess to get the same answer from support and not the usual bot answer copied and pasted like before.
hi anyone can tell me? i cannot buy gems when i buy it show massage (The credit card you entered is not supported in the Colombian Store.) how i do.
I am clicking on the purchase icon but nothing is happening, not even an error message. Any help would be nice?
I cannot make in-app purchases - Clash of clans
