4 Replies Latest reply: Mar 29, 2013 3:03 PM by Linc Davis
pokiefromca Level 1 Level 1 (0 points)

About a 10 days ago I allowed the my system to update the OS to 10.8.3 Since that day my system has had nothing but issue. I finally gave in and took it to the Apple store where it was wiped clean and restored as if it was new system fresh out of the box. Upon restart I still have exactly the same issues. Every native app to my mac seems to work just fine. However, Skype which I now depend on, na d Google Chrome will start and immediately close.  If the Apple store cannot fix the issue where does one go next. I have love my Apple system since day one. To day my faith in Apple has been shacken for the first time. Any suggestions fellow Apple users?


Mac mini, OS X Mountain Lion (10.8.3)
  • Eric Root Level 7 Level 7 (30,650 points)

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


    Try a restart.

     

    Run Disk Utility/Repair Permissions. Run until it reports no errors. If there is a recurring error, see the article on what permission errors can be ignored.

     

    Disk Utility                                                       

     

    Disk Utility Repair Permissions You Can Safely Ignore

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

    Step by Step to Fix Your Mac

     

    Upgrade Nightmares  

  • softwater Level 5 Level 5 (5,370 points)

    You have some 3rd party application that has been reinstalled after the restore.

     

    Start by removing everything from here:

     

     > System Preferences > Users & Groups | Login Items

     

    Select all the items in the Login Items list,then hit the minus '-' button underneath the list (do NOT check the 'Hide' box).

     

    Next, restart your computer.

     

    Affer the computer boots up, test to see if the problem remains.

  • pokiefromca Level 1 Level 1 (0 points)

    Something really stange going on here. My disk test show drtive is in great shap, I have removed all login items. System boots just fine and all native apps seem to load and run. I installed a fresh install of Chrome. When Chorme opens it only stays for about two seconds then shuts down. It seems to be failing exactly the same way Skype did in previousn rounds of testing. Are you or anyone you know using 10.8.3 and successfully running Chrome, Skype and other 3rd party apps? I concerned if I go a buy a new Mac with 10.8.3 installed I will come home with the same exact issues.

  • Linc Davis Level 10 Level 10 (154,520 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.