Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

nik collection plug-ins are causing aperture to crash. Please help!

Hi everyone, I am running Aperture 3.4.3 and a while back bought Nik Silver Effex 2.0.

A couple of days ago Google emailed me offering the complete Nik Collection for free.

I upgraded but since then everything has been messed up. The plug-ins all appear in aperture but when I try to load them they either fail to load or cause aperture to crash.

I have contacted Nik/Google but all of their suggestions so far have been to no avail.

Please help as I use silver effex professionally and have a job coming up soon that needs black and white edits!

I am desperate here so any help is appreciated.

Posted on Mar 29, 2013 10:28 AM

37 replies

subseasniper Author

Level 1

4 points

Mar 30, 2013 12:31 PM in response to subseasniper

From memory the items on the log in were dropbox, monitor, epson low ink reminder and something else. i have disabled and hidden these items.

léonie

Level 10

195,025 points

Mar 30, 2013 1:53 PM in response to subseasniper

From memory the items on the log in were dropbox, monitor, epson low ink reminder and something else. i have disabled and hidden these items.

It might help to know, what exactly you have installed, that is not a standard Mac program.

There is a neat little tool (an AppleScript) called "EtreCheck" that will list all kernel extensions and other installations, that are known as potentially problematic. The tool is free, you can download it here:

http://mac.softpedia.com/get/System-Utilities/EtreCheck.shtml

Just download it, run it from your main account, and if it turns up something unexpected, post it here.

Mar 30, 2013 2:12 PM in response to subseasniper

HAve you seen thisCrashes on Mac OS from Nik?

subseasniper Author

Level 1

4 points

Mar 31, 2013 7:16 AM in response to Frank Caggiano

Hey, ran etrecheck and got the following

Hardware Information:

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:12

Disk Information:

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 319.21 GB (61.04 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt Version: 0.0.74

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist

Problem System Launch Agents:

[failed] com.apple.mrt.uiagent.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.leapfrog.connect.shell.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] com.rim.BBDaemon.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[failed] com.apple.CSConfigDotMacCert-brian.hamil...plist

[loaded] com.divx.agent.postinstall.plist

User Login Items:

None

3rd Party Preference Panes:

Flash Player

Growl

Internet Plug-ins:

AmazonMP3DownloaderPlugin101749.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

OVSHelper.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

19% firefox

7% WindowServer

4% plugin-container

3% hidd

2% EtreCheck

0% BBLaunchAgent

0% loginwindow

0% fontd

0% ps

0% coreservicesd

Top Processes by Memory:

283 MB firefox

123 MB plugin-container

106 MB mds

82 MB Finder

53 MB RimAlbumArtDaemon

53 MB SystemUIServer

52 MB WindowServer

41 MB Dock

41 MB loginwindow

41 MB EtreCheck

I am literally pulling my hair out here so any help is gratefully appreciated.

Thanks.

Mar 31, 2013 7:22 AM in response to subseasniper

But did you look at the link I posted?

subseasniper Author

Level 1

4 points

Mar 31, 2013 7:52 AM in response to Frank Caggiano

Frank,

I sure did, this was the first fix Nik suggested to me. They seem to have gone silent, think they are giving up on this one. 😟

Mar 31, 2013 8:14 AM in response to subseasniper

OK figured but just checking.

It's a bit of a bad day today won;t be on all that much. If I can think of anything else for you to try I'll try to get on latter.

regards

léonie

Level 10

195,025 points

Mar 31, 2013 8:47 AM in response to subseasniper

I sure did, this was the first fix Nik suggested to me.

EtreCheck would show duplicate fonts, if there were duplicate fonts.

If I look at the list of lunch items that you have installed, my first suspect would be

[loaded] com.rim.BBAlbumArtCacher.plist

[loaded] com.rim.BBLaunchAgent.plist

What is it that you have installed from "rim" software? BBAbumArt Cacher? Is the program that is launching these launch agents a Mt. Lion compatible version?

Added: I think BBAlbumArtCacher is launched by the Blackberry Desktop. Is that a recent install? If yes, do you still have the installer disk with the uninstaller, so that you could try to remove for a check?

subseasniper Author

Level 1

4 points

Mar 31, 2013 9:02 AM in response to léonie

Hi, I do have a blackberry phone but don't think there are any specific programmes installed for it.

Can't find them anyway, would this mean something that auto-installed when I connected my blackberry to my computer via USB?

subseasniper Author

Level 1

4 points

Mar 31, 2013 9:05 AM in response to subseasniper

Hi, found this

BBDaemon

BBLaunchAgent

BlackBerry Device Manager

BlackBerry Device Manager2

BlackBerryMobileMediaServer

RimAlbumArtDaemon

Type your BlackBerry password

Could this be it?

subseasniper Author

Level 1

4 points

Mar 31, 2013 9:14 AM in response to subseasniper

Okay, deleted the above files and ran etrecheck again

Hardware Information:

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:3

Disk Information:

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 319.21 GB (60.52 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

FireWire Information:

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt Version: 0.0.74

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist

Problem System Launch Agents:

[failed] com.apple.mrt.uiagent.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.leapfrog.connect.shell.plist

[loaded] com.microsoft.office.licensing.helper.plist

[failed] com.rim.BBDaemon.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.google.keystone.agent.plist

[failed] com.rim.BBAlbumArtCacher.plist

[failed] com.rim.BBLaunchAgent.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[failed] com.apple.CSConfigDotMacCert-brian.hamil...plist

[loaded] com.divx.agent.postinstall.plist

User Login Items:

None

3rd Party Preference Panes:

Flash Player

Growl

Internet Plug-ins:

AmazonMP3DownloaderPlugin101749.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

OVSHelper.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

3% EtreCheck

3% WindowServer

1% fontd

0% mds

0% Finder

0% ManagedClient

0% opendirectoryd

Top Processes by Memory:

82 MB Finder

66 MB ReportCrash

57 MB mds

53 MB SystemUIServer

53 MB quicklookd

49 MB WindowServer

49 MB Dock

41 MB loginwindow

41 MB EtreCheck

37 MB com.apple.dock.extra

léonie

Level 10

195,025 points

Mar 31, 2013 9:39 AM in response to subseasniper

Since you removed files from the libraries, restart your computer, if you have not done so.

Open a Terminal window and type:

launchctl unload -w /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist

launchctl unload -w /Library/LaunchAgents/com.rim.BBLaunchAgent.plist

That should remove the Launch agents, that I still see.

Then restart the system again and see, if this will help Viveza.

But try to google for documentation for your Blackberry. There must have been an installer running, that installed the Desktop software. And the media containing the installer must also have an uninstaller. If the installed software should be really problematic, there is probably an updated version available by now. You will want to be able to sync your phone.

subseasniper Author

Level 1

4 points

Mar 31, 2013 10:15 AM in response to léonie

Tried the terminal entry as suggested, viveza still causing aperture to crash. Here is etrecheck

Hardware Information:

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

Startup Items:

ProTec6b - Path: /Library/StartupItems/ProTec6b

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:11

Disk Information:

Hitachi HTS545032B9A302 disk0 : (320.07 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 319.21 GB (60.51 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

FireWire Information:

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt Version: 0.0.74

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist

Problem System Launch Agents:

[failed] com.apple.mrt.uiagent.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.leapfrog.connect.shell.plist

[loaded] com.microsoft.office.licensing.helper.plist

[failed] com.rim.BBDaemon.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.google.keystone.agent.plist

[not loaded] com.rim.BBAlbumArtCacher.plist

[failed] com.rim.BBLaunchAgent.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[failed] com.apple.CSConfigDotMacCert-brian.hamil...plist

[loaded] com.divx.agent.postinstall.plist

User Login Items:

None

3rd Party Preference Panes:

Flash Player

Growl

Internet Plug-ins:

AmazonMP3DownloaderPlugin101749.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

OVSHelper.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

User Internet Plug-ins:

Bad Fonts:

None

Top Processes by CPU:

3% WindowServer

2% loginwindow

2% EtreCheck

1% firefox

1% fontd

0% mds

0% coreservicesd

0% Finder

0% opendirectoryd

Top Processes by Memory:

274 MB firefox

86 MB Finder

57 MB mds

53 MB SystemUIServer

53 MB WindowServer

53 MB quicklookd

53 MB plugin-container

45 MB Dock

41 MB loginwindow

41 MB EtreCheck

léonie

Level 10

195,025 points

Mar 31, 2013 10:41 AM in response to subseasniper

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt Version: 0.0.74

[failed] com.rim.BBDaemon.plist

[failed] com.rim.BBLaunchAgent.plist

There is still the BlackBerry kernel extension installed. It is probably installed in

in your System Library

Your MacintoshHD > System > Library > Extensions

And the Launch Agents are in

Your MacintoshHD > System > Library > LaunchAgents

Your MacintoshHD > System > Library > LaunchDaemons

But I have not much experience with uninstalling Kernel Extensions. It would be much safer to wait for Frank to come back to this thread.

subseasniper Author

Level 1

4 points

Apr 2, 2013 4:50 AM in response to léonie

Hey guys,

still no joy. I needed to do some editing so I completely uninstalled the collection from my macbook and re-installed my physical copy of silver efex pro 2. Works perfect, unfortunately I have lost all my presets but at this point I consider this a victory.

Any idea if it possible to find the presets or will they have disappeared when I uninstalled the nik collection?

nik collection plug-ins are causing aperture to crash. Please help!