Previous 1 2 3 Next 37 Replies Latest reply: Apr 3, 2013 5:40 AM by léonie Go to original post
  • subseasniper Level 1 Level 1 (0 points)

    still no joy!

  • subseasniper Level 1 Level 1 (0 points)

    From memory the items on the log in were dropbox, monitor, epson low ink reminder and something else. i have disabled and hidden these items.

  • léonie Level 9 Level 9 (78,470 points)

    From memory the items on the log in were dropbox, monitor, epson low ink reminder and something else. i have disabled and hidden these items.

    It might help to know, what exactly you have installed, that is not a standard Mac program.

     

    There is a neat little tool (an AppleScript) called "EtreCheck" that will list all kernel extensions and other installations, that are known as potentially problematic. The tool is free, you can download it here:

     

    http://mac.softpedia.com/get/System-Utilities/EtreCheck.shtml

     

    Just download it, run it from your main account, and if it turns up something unexpected, post it here.

  • Frank Caggiano Level 7 Level 7 (25,720 points)

    HAve you seen this Crashes on Mac OS from Nik?

  • subseasniper Level 1 Level 1 (0 points)

    Hey, ran etrecheck and got the following

     

    Hardware Information:

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2 cores

        4 GB RAM

     

    Video Information:

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    Startup Items:

        ProTec6b - Path: /Library/StartupItems/ProTec6b

     

    System Software:

        Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:12

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB)

            disk0s1 (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 319.21 GB (61.04 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information:

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Kernel Extensions:

        com.rim.driver.BlackBerryUSBDriverInt    Version: 0.0.74

     

    Problem System Launch Daemons:

           [not loaded]    ftp-proxy.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.mrt.uiagent.plist

     

    Launch Daemons:

               [loaded]    com.adobe.fpsaud.plist

               [loaded]    com.adobe.SwitchBoard.plist

               [loaded]    com.google.keystone.daemon.plist

               [loaded]    com.leapfrog.connect.shell.plist

               [loaded]    com.microsoft.office.licensing.helper.plist

               [loaded]    com.rim.BBDaemon.plist

     

    Launch Agents:

           [not loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.divx.dms.agent.plist

               [loaded]    com.divx.update.agent.plist

               [loaded]    com.google.keystone.agent.plist

               [loaded]    com.rim.BBAlbumArtCacher.plist

               [loaded]    com.rim.BBLaunchAgent.plist

     

    User Launch Agents:

               [loaded]    com.adobe.AAM.Updater-1.0.plist

               [failed]    com.apple.CSConfigDotMacCert-brian.hamil...plist

               [loaded]    com.divx.agent.postinstall.plist

     

    User Login Items:

        None

     

    3rd Party Preference Panes:

        Flash Player

        Growl

     

    Internet Plug-ins:

        AmazonMP3DownloaderPlugin101749.plugin

        DivXBrowserPlugin.plugin

        Flash Player.plugin

        FlashPlayer-10.6.plugin

        JavaAppletPlugin.plugin

        OVSHelper.plugin

        QuickTime Plugin.plugin

        SharePointBrowserPlugin.plugin

        Silverlight.plugin

       

    User Internet Plug-ins:

       

    Bad Fonts:

        None

     

    Top Processes by CPU:

            19%    firefox

             7%    WindowServer

             4%    plugin-container

             3%    hidd

             2%    EtreCheck

             0%    BBLaunchAgent

             0%    loginwindow

             0%    fontd

             0%    ps

             0%    coreservicesd

     

     

    Top Processes by Memory:

        283 MB    firefox

        123 MB    plugin-container

        106 MB    mds

        82 MB    Finder

        53 MB    RimAlbumArtDaemon

        53 MB    SystemUIServer

        52 MB    WindowServer

        41 MB    Dock

        41 MB    loginwindow

        41 MB    EtreCheck

     

     

    I am literally pulling my hair out here so any help is gratefully appreciated.

     

    Thanks.

  • Frank Caggiano Level 7 Level 7 (25,720 points)

    But did you look at the link I posted?

  • subseasniper Level 1 Level 1 (0 points)

    Frank,

     

    I sure did, this was the first fix Nik suggested to me. They seem to have gone silent, think they are giving up on this one.

  • Frank Caggiano Level 7 Level 7 (25,720 points)

    OK figured but just checking.

     

    It's a bit of a bad day today won;t be on all that much. If I can think of anything else for you to try I'll try to get on latter.

     

    regards

  • léonie Level 9 Level 9 (78,470 points)
    I sure did, this was the first fix Nik suggested to me.

     

    EtreCheck would show duplicate fonts, if there were duplicate fonts.

     

    If I look at the list of lunch items that you have installed, my first suspect would be

               [loaded]    com.rim.BBAlbumArtCacher.plist

               [loaded]    com.rim.BBLaunchAgent.plist

    What is it that you have installed from "rim" software? BBAbumArt Cacher? Is the program that is launching these launch agents a Mt. Lion compatible version?

     

    Added: I think BBAlbumArtCacher is launched by the Blackberry Desktop. Is that a recent install?  If yes, do you still have the installer disk with the uninstaller, so that you could try to remove for a check?

  • subseasniper Level 1 Level 1 (0 points)

    Hi, I do have a blackberry phone but don't think there are any specific programmes installed for it.

     

    Can't find them anyway, would this mean something that auto-installed when I connected my blackberry to my computer via USB?

  • subseasniper Level 1 Level 1 (0 points)

    Hi, found this

     

    BBDaemon

    BBLaunchAgent

    BlackBerry Device Manager

    BlackBerry Device Manager2

    BlackBerryMobileMediaServer

    RimAlbumArtDaemon

    Type your BlackBerry password

     

    Could this be it?

  • subseasniper Level 1 Level 1 (0 points)

    Okay, deleted the above files and ran etrecheck again

     

    Hardware Information:

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2 cores

        4 GB RAM

     

    Video Information:

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    Startup Items:

        ProTec6b - Path: /Library/StartupItems/ProTec6b

     

    System Software:

        Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:3

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB)

            disk0s1 (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 319.21 GB (60.52 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information:

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Kernel Extensions:

        com.rim.driver.BlackBerryUSBDriverInt    Version: 0.0.74

     

    Problem System Launch Daemons:

           [not loaded]    ftp-proxy.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.mrt.uiagent.plist

     

    Launch Daemons:

               [loaded]    com.adobe.fpsaud.plist

               [loaded]    com.adobe.SwitchBoard.plist

               [loaded]    com.google.keystone.daemon.plist

               [loaded]    com.leapfrog.connect.shell.plist

               [loaded]    com.microsoft.office.licensing.helper.plist

               [failed]    com.rim.BBDaemon.plist

     

    Launch Agents:

           [not loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.divx.dms.agent.plist

               [loaded]    com.divx.update.agent.plist

               [loaded]    com.google.keystone.agent.plist

               [failed]    com.rim.BBAlbumArtCacher.plist

               [failed]    com.rim.BBLaunchAgent.plist

     

    User Launch Agents:

               [loaded]    com.adobe.AAM.Updater-1.0.plist

               [failed]    com.apple.CSConfigDotMacCert-brian.hamil...plist

               [loaded]    com.divx.agent.postinstall.plist

     

    User Login Items:

        None

     

    3rd Party Preference Panes:

        Flash Player

        Growl

     

    Internet Plug-ins:

        AmazonMP3DownloaderPlugin101749.plugin

        DivXBrowserPlugin.plugin

        Flash Player.plugin

        FlashPlayer-10.6.plugin

        JavaAppletPlugin.plugin

        OVSHelper.plugin

        QuickTime Plugin.plugin

        SharePointBrowserPlugin.plugin

        Silverlight.plugin

       

    User Internet Plug-ins:

       

    Bad Fonts:

        None

     

    Top Processes by CPU:

             3%    EtreCheck

             3%    WindowServer

             1%    fontd

             0%    mds

             0%    Finder

             0%    ManagedClient

             0%    opendirectoryd

     

     

    Top Processes by Memory:

        82 MB    Finder

        66 MB    ReportCrash

        57 MB    mds

        53 MB    SystemUIServer

        53 MB    quicklookd

        49 MB    WindowServer

        49 MB    Dock

        41 MB    loginwindow

        41 MB    EtreCheck

        37 MB    com.apple.dock.extra

  • léonie Level 9 Level 9 (78,470 points)

    Since you removed files from the libraries, restart your computer, if you have not done so.

     

    Open a Terminal window and type:

    launchctl unload -w /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist

    launchctl unload -w /Library/LaunchAgents/com.rim.BBLaunchAgent.plist

     

    That should remove the Launch agents, that I still see.

     

    Then restart the system again and see, if this will help Viveza.

     

    But try to google for documentation for your Blackberry. There must have been an installer running, that installed the Desktop software. And the media containing the installer must also have an uninstaller. If the installed software should be really problematic, there is probably an updated version available by now. You will want to be able to sync your phone.

  • subseasniper Level 1 Level 1 (0 points)

    Tried the terminal entry as suggested, viveza still causing aperture to crash. Here is etrecheck

     

    Hardware Information:

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2 cores

        4 GB RAM

     

    Video Information:

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    Startup Items:

        ProTec6b - Path: /Library/StartupItems/ProTec6b

     

    System Software:

        Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:11

     

    Disk Information:

        Hitachi HTS545032B9A302 disk0 : (320.07 GB)

            disk0s1 (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 319.21 GB (60.51 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

        MATSHITADVD-R   UJ-898 

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. FaceTime HD Camera (Built-in)

     

    FireWire Information:

     

    Kernel Extensions:

        com.rim.driver.BlackBerryUSBDriverInt    Version: 0.0.74

     

    Problem System Launch Daemons:

           [not loaded]    ftp-proxy.plist

     

    Problem System Launch Agents:

               [failed]    com.apple.mrt.uiagent.plist

     

    Launch Daemons:

               [loaded]    com.adobe.fpsaud.plist

               [loaded]    com.adobe.SwitchBoard.plist

               [loaded]    com.google.keystone.daemon.plist

               [loaded]    com.leapfrog.connect.shell.plist

               [loaded]    com.microsoft.office.licensing.helper.plist

               [failed]    com.rim.BBDaemon.plist

     

    Launch Agents:

           [not loaded]    com.adobe.AAM.Updater-1.0.plist

               [loaded]    com.divx.dms.agent.plist

               [loaded]    com.divx.update.agent.plist

               [loaded]    com.google.keystone.agent.plist

           [not loaded]    com.rim.BBAlbumArtCacher.plist

               [failed]    com.rim.BBLaunchAgent.plist

     

    User Launch Agents:

               [loaded]    com.adobe.AAM.Updater-1.0.plist

               [failed]    com.apple.CSConfigDotMacCert-brian.hamil...plist

               [loaded]    com.divx.agent.postinstall.plist

     

    User Login Items:

        None

     

    3rd Party Preference Panes:

        Flash Player

        Growl

     

    Internet Plug-ins:

        AmazonMP3DownloaderPlugin101749.plugin

        DivXBrowserPlugin.plugin

        Flash Player.plugin

        FlashPlayer-10.6.plugin

        JavaAppletPlugin.plugin

        OVSHelper.plugin

        QuickTime Plugin.plugin

        SharePointBrowserPlugin.plugin

        Silverlight.plugin

       

    User Internet Plug-ins:

       

    Bad Fonts:

        None

     

    Top Processes by CPU:

             3%    WindowServer

             2%    loginwindow

             2%    EtreCheck

             1%    firefox

             1%    fontd

             0%    mds

             0%    coreservicesd

             0%    Finder

             0%    opendirectoryd

     

     

    Top Processes by Memory:

        274 MB    firefox

        86 MB    Finder

        57 MB    mds

        53 MB    SystemUIServer

        53 MB    WindowServer

        53 MB    quicklookd

        53 MB    plugin-container

        45 MB    Dock

        41 MB    loginwindow

        41 MB    EtreCheck

  • léonie Level 9 Level 9 (78,470 points)

    Kernel Extensions:

        com.rim.driver.BlackBerryUSBDriverInt    Version: 0.0.74

               [failed]    com.rim.BBDaemon.plist

               [failed]    com.rim.BBLaunchAgent.plist

    There is still the BlackBerry kernel extension installed. It is probably installed in

    in your System Library

      Your MacintoshHD > System > Library > Extensions

    And the Launch Agents are in

    Your MacintoshHD > System > Library > LaunchAgents

    Your MacintoshHD > System > Library > LaunchDaemons

     

    But I have not much experience with uninstalling Kernel Extensions. It would be much safer to wait for Frank to come back to this thread.