2 Replies Latest reply: Mar 30, 2013 4:48 AM by SHARONJWW
SHARONJWW Level 1 (0 points)

I Have an ongoing problem with loss of sound from any YouTube viewings, demo videos on websites and now I discover on replaying such as BBC I- player... All of which are pretty useless without sound.

I've tried re-booting, looked at "sound"in settings all to no avail.

WHat will cure this, please?

iPad 2, iOS 6
  • Demo Level 10 (87,945 points)

    If you have sound when you use the music app, I'm thinking that you have system sounds muted.


    If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.


    System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.


    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.

    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.


    If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.


    If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.


    This support article from Apple explains how the side switch works.


  • SHARONJWW Level 1 (0 points)

    Problem solved..it was, indeed, the side switch which had volume turned completely down. Thanks