Previous 1 2 Next 24 Replies Latest reply: Jul 14, 2013 12:22 PM by Eric Root
russellfromtumacacori Level 1 Level 1 (0 points)

I have restarted my computer about 5 times in order to update. I'm starting with 10.8.2 so this shouldn't be a big deal. Now, my other software won't update either. What can I do?


Final Cut Pro X, Mac OS X (10.7)
  • Kappy Level 10 Level 10 (247,640 points)

    Give this a try:

     

    Repair the Hard Drive and Permissions - Lion/Mountain Lion

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    Now download and install OS X Mountain Lion Update v10.8.3 (Combo).

  • Linc Davis Level 10 Level 10 (150,865 points)

    What happens when you try?

  • _TC10_ Level 1 Level 1 (5 points)

    I am having same problem.  My iMac requests a restart to apply updates and then when it is back, the 10.8.3 is still there and shows as still needing to be done.  I have tried 4 times.  No luck.

  • Kappy Level 10 Level 10 (247,640 points)

    Check About This Mac in the Apple menu. Does it display 10.8.3 or 10.8.2? If it shows 10.8.3 you are OK. Ignore App Store's indication.

     

    Note: before you say you have the same problem read the provided solutions, if any, and try them before asking for more help.

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Hi,

     

    Side note really.

     

    I seem to remember reading some had this issue and had done some searching and found a temporary file of some sort that was not deleted after the App Store Install.

     

    However I can't remember what the file was called to search for the Thread properly.

     

    I understand that the COMBO version is likely to override and correct this.

     

    3Sigcopy2.png
    10:38 PM      Monday; April 1, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Kappy Level 10 Level 10 (247,640 points)

    I don't recall seeing it, Ralph, but you may well be right. I've had this issue several times, but it was worse in Lion. I reported it as a bug. Eventually it seemed like it was ironed out. But it did happen when I upgraded. Using the combo did not seem to matter.

     

    But then I discovered that after quitting App Store then restarting it disappeared. But if it won't disappear then you can go to the Update tab in App Store, CTRL- or RIGHT-click on the "More" where the description is and select the option to ignore the update. Then it will disappear. Not a "neat" workaround, but it seems to work for me.

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Hi,

     

    Yes I have an App in Snow Leopard that says it can be updated by is only 64 bit and will not.

    The Hide/Ignore option does not seem to work there.

     

    I have been trying to search manually back though the pages.

    A thread with  about 6 or 7 posts  (certainly not more than 10), about the OS X 10.8.3 update.

    Sure the poster marked his own answer as correct.

     

     

     

     

    3Sigcopy2.png
    10:48 PM      Monday; April 1, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Addition.

     

    Found it  (Now I can sleep)

     

     

    3Sigcopy2.png
    11:03 PM      Monday; April 1, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • alaz0 Level 1 Level 1 (5 points)

    I have the same problem on my wife's iMac (ealy 2010), but not on mine (mid 2010).  Her HDD is new, having been replaced a few months ago.  Still have not been able to fix it.

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    HI,

     

    What have you tried ?

     

    The main suggestion in this tread is that you download the standalone COMBO version of the Update using the Apple Site rather than the App Store.

     

    If you have run the update already and are still getting alerts the Other thread I linked to suggests a temporary file is left behind in some cases.

    The COMBO should override and delete this as well.

     

     

    3Sigcopy2.png
    8:11 PM      Tuesday; April 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • slmccormick Level 1 Level 1 (0 points)

    I had this same issue, system would not update to 10.8.3 and I kept getting a prompt to restart for update to complete. After multiple restarts update never installs. I tried everything I could think of but ultimately did an OS reinstall which took about an hour and resolved it.

     

    Things I tried: cleared user and system caches restarted and emptied trash, repaired permissions and disk via recovery partition, reset SMC & PRAM, tested in new user account, downloaded combo update manually. None of which worked and wasted the better part of an hour.

     

    I know that the app store stores updates in some hidden location but I couldn't find the location nor could I find any information about where these files are located. I know from past experience AppleCare will just have you do an OS reinstall to repair issues that are system wide. This actually works well and only takes around an hour as long as you have a decent internet connection since it basically downloads the latest version of OSX from Apple's servers. I know a reinstall sounds heavy handed but it's really not since it only replaces system files and leaves all user settings and user files intact. http://support.apple.com/kb/PH10763

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    Hi,

     

    The issue seems to be that in the Apple Menu > About this Mac it does actually say it has updated to OS X 10.8.3 and that a temporary folder that is supposed to be cleared at the end remains suggesting the Install has not finished and subsequently the App Store alerts you to an Update again.

     

    To actually quote the contents of the  link I made earlier.

     

    It turns out what happened was the 'cleanup' portion on the update to 10.8.2 never executed.

     

    It had left a hidden directory in /Users/Shared/ named .mtnlion - this directory contained the installer/updater app that kept coming up on the dock when first booting up.

     

    I opened the console and went to root using sudo su - then used ls -la /Users/Shared/ to show the hidden directories, sure enough the .mtnlion directory was there.

     

    Once I deleted this directory using rm -Rf I rebooted and the updater was no longer on the dock and did not prompt for an update.

     

    Hopefully, this will be helpful if anyone else runs into this problem.

     

     

    3Sigcopy2.png
    8:00 PM      Saturday; April 6, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • slmccormick Level 1 Level 1 (0 points)

    I think my issue was more along the lines of what the original posters problem was, russellfromtumacacori. I couldn't update Final Cut because it required 10.8.3 and for some reason the system update wouldn't initiate. It was stuck on 10.8.2 even after repeatedly asking to restart in order to update. I tried following the instructions you gave but there was no hidden directory in the location your post stated. Finally after spending so much time trying to resolve it I opted to just reinstall the OS which is a common way to resolve weird system issues.

  • Ralph Johns (UK) Level 9 Level 9 (69,150 points)

    HI,

     

    The other thread is the only place I have seen a Suggestion as to what may be going on.

     

    As you imply it may not be the case for everyone.

     

    Diving straight for the COMBO Install is probably the quickest route to follow.

     

     

    3Sigcopy2.png
    8:16 PM      Sunday; April 7, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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