Q: Sporadic issue of not being able to receive email sent to my @me.com address

Hello all,

It would be much appreciated if someone can point me to the proper Apple channel in order to have an issue resolved that I'm having with my @me.com address.

I am for the most part able to send and receive messages without any problems. However, I am certain that I'm not receiving all messages sent to my @me.com address (either by way way of them responding to my emails and/or by them composing new messages).

When I was a MobileMe paying customer I believe I was able to contact their support team directly for assistance with any email related issues that I may have encountered. Now that I no longer have to pay for my @me.com address I'm not sure how to proceed with having the issue resolved. As a result, I'm using this forum to pose my question.

I will provide supplementary information pertaining to the email problem that I'm currently faced with. I sent a message to a number of recipients on March 28, 2013 at about 11:32 p.m. EST. I verbally confirmed with the recipients that they have received my message. They responded to the same message and I have not received it. More than 32 hours has elapsed since they responded and they have not received a bounce-back error message indicating the message was not send on their end nor have I received the message. The message is not parsed into any of the folders I have associated with my @me.com mailbox.

I asked another recipient whose address was in the 'To' field (of the same message that he responded to) to provide me with the full message headers. I parsed the full message headers and see that the senders IP address isn't on any RBLs. The content of the message is clearly not spam in nature. As far as I can tell there aren't any keywords that would trigger the message to be considered spam. I have been able to receive email from the same sender prior to this issue and am currently able to receive email from these senders. I'm not sure of a Blocked Senders list or Safe Senders list feature that's available. However, these people that I'm corresponding with have been added to my VIP list.

After parsing the full message headers of the message that was received by another recipient I contacted other recipients of the message he sent (responded to) to check if they had trouble receiving the message in question and they all received his message. In their case, there was no significant delay nor has the sender (the person responding to my message) received a bounce-back message indicating non-delivery.

I initially checked using Apple Mail (email client program) on 2 local computers. I had initially thought the issue was with the email client program, but it's not. I checked the webmail interface (via icloud.com) using various browsers and on different networks, as well. I cleared the cache and cookies in every instance prior to accessing the webmail interface. The message was not received at my @me.com address.

I checked the icloud status page to see if there was an issue over the past 48 hours and there hasn't been according their status page.

If I had a direct channel with Apple I would be able to provide them with the full message headers of the message that someone else in the 'To' field received. I should certainly have received the message, too, as my @me.com address is also in the 'To' field). The full message headers indicate the return-path address, the path the message took, timestamps, etc.

The problem is, I don't know to get these full message headers to Apple, so they can futher investigate and check their incoming mail logs to see if the message ever reached their server and why the message was not delivered to my @me.com mailbox.

Any advice in regards to resolving this issue would be much appreciated!

Thanks,

Michael