I have rented a movie that I cannot read. Error message says "this movie requires Quicktime, which is not supported by this version of iTunes"

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Level 1

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I have rented a movie that I cannot read. Error message says "this movie requires Quicktime, which is not supported by this version of iTunes"

I have rented a movie that I cannot read. Error message says "this movie requires Quicktime, which is not supported by this version of iTunes". BTW, iTunes is up to date, OS X is the latest version etc.

Just so you know

iTunes : 11.0.2 64 bits

OS X : 10.8.3

Hardware supports HD movies (CPU 2.53 GHz, RAM 4 Go etc)

And of course all other HD movies play perfectly, but not rentals as a rule.

Anybody has a similar experience?

Cheers

Z

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on Mar 30, 2013 1:04 PM

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Answer 1

Niel

Level 10

726,863 points

Mar 30, 2013 1:08 PM in response to zigou_

Click here and follow the instructions.

(79763)

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Answer 2

Goteman

Level 1

0 points

Mar 30, 2013 8:39 PM in response to zigou_

Having the exact same problem and error message when trying to download and play video podcasts. Have tried restarting iTunes, have tried the solution Niel mentions below. No luck yet.

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Answer 3

zigou_ Author

Level 1

0 points

Apr 2, 2013 10:12 AM in response to Niel

Niel : thanks for the advice... but no luck yet. Anyway, it was not an old file but a recent rental.

However, this helpded me partly :

- locate the file in the Finder

- drag it on the desktop to create a backup copy

- delete the file in the iTunes (choose "yes" to erase the physical file if prompted)

- drag and drop the backup copy, like you would import a new movie in itunes

With this, I am able to play the movie in iTunes and on the Apple TV.

Still, cannot transfer it to the iPad.

I am at a loss here...

Z

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Answer 4

Apr 13, 2013 12:22 PM in response to zigou_

Hi All

A point of clarity on this. Ref the files that are not supported, it depends on when they are created not when they are downloaded. I had the same problem last year and the 32 bit fix suggested above worked then and has worked again now.

On 10.8.3 update it seems that the update has overwritten a number of customized settings including the 32 bit itunes change. Ive spent days trying to get it all working as It was prior to the latest update. Apple - the quality of your updates seem to be slipping, come on guys get with the program.

Z - not sure why the fix didn't work for you

Corwin of Amber

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Answer 5

Jul 20, 2013 9:59 AM in response to Niel

Niel, your fix doesn't seem to work with iTunes 11.0.4.

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