6 Replies Latest reply: Mar 31, 2013 10:24 AM by cyndybaran
cyndybaran Level 1 Level 1

I have downloaded iCloud to my PC (Windows 64 bit OS), but the program won't open..  It prompts me to repair the software, which I have done several times.  I have removed, restarted and reloaded ICloud (with the firewall and virus software off), but with no success.  I have iCloud active on my iPhone 4 and my secondary laptop which is also a PC with Windows 7. 


HP Desktop , Windows 7
Reply by randers4 on Mar 30, 2013 6:17 PM Helpful

I'm not sure if it will help or not, but you could try uninstalling iTunes and all of its components by following this guide: http://support.apple.com/kb/HT1923, then reinstall iTunes.  Follow the guide exactly, uninstalling all components and in the prescribed order.  This will not touch your iTunes library or data, it merely uninstalls and reinstalls the iTunes application.

Reply by randers4 on Mar 30, 2013 6:42 PM Helpful

Not sure if it would make any difference, but I guess I would uninstall iCloud first, uninstall iTunes and all of its components, reinstall iTunes, then reinstall iCloud last, just to eliminate any doubt.

All replies

  • randers4 Level 9 Level 9

    When you say you removed iCloud, did you uninstall the iCloud control panel for Windows, the download and reinstall the latest version from here: http://support.apple.com/kb/DL1455?

  • cyndybaran Level 1 Level 1

    I did uninstall the iCloud control panel, deleteted the download and reinstalled everything new again.  That didn't do much.  I also tried saving the download to a different location (as was suggested by another discussion group), and also uninstalled Bonjour (also suggested in another discussion forum on the same subject).  Then Uninstalled iCloud, and started all over again.  Same result.  The iCloud control panel doesn't want to open and when it does, it prompts me to repair the software, which produces no new results.  But thanks for your response randers4.  I'm open to any suggestions.

  • randers4 Level 9 Level 9

    I'm not sure if it will help or not, but you could try uninstalling iTunes and all of its components by following this guide: http://support.apple.com/kb/HT1923, then reinstall iTunes.  Follow the guide exactly, uninstalling all components and in the prescribed order.  This will not touch your iTunes library or data, it merely uninstalls and reinstalls the iTunes application.

  • cyndybaran Level 1 Level 1

    I'll give it a try tomorrow morning when I'm a little more bright eyed.  Would you suggest uninstalling iCloud first, then uninstall iTunes, then install iCloud, and then reinstall iTunes?  or just leave iCloud out of the uninstall/reinstall process?

  • randers4 Level 9 Level 9

    Not sure if it would make any difference, but I guess I would uninstall iCloud first, uninstall iTunes and all of its components, reinstall iTunes, then reinstall iCloud last, just to eliminate any doubt.

  • cyndybaran Level 1 Level 1

    Thanks for your help and suggestions, but I've lucked out.  Tried the uninstall and the install and did it both ways (Uninstall everything and reinstall ITunes then iCloud then uninstalled everything and installed iCloud first, then iTunes.  I even ran the repair function on the MS Office Suite (Outlook) thinking maybe something was wrong there.  No Luck.  So, I'm going to consider what my other options are.  Thanks so much for your help!