3 Replies Latest reply: Mar 31, 2013 2:00 PM by Kenichi Watanabe
TryParse Level 1 Level 1 (0 points)

Hello. My ipod shuffle demonstrates no reactions on any actions, while it is unplugged from the computer, but it is recognised and synchronized correctly while it is plugged in. The problem occured after updating iTunes for the newest version.

Thank you.


iPod shuffle, Windows 7
  • Kenichi Watanabe Level 7 Level 7 (30,460 points)

    This is a problem on the shuffle, so I don't think it is related to updating iTunes.

     

    Is it possible that you put the shuffle "on hold" (prevents accidentally pressing buttons)?  You do this by pressing and holding the Play/Pause button until the status light blinks three times.  Repeat this action to unlock.

     

    If that does not help, do a Reset of the shuffle

     

    http://support.apple.com/kb/HT1655

     

    This is just turning OFF the shuffle, but you need to wait long enough before turning it back ON.

  • TryParse Level 1 Level 1 (0 points)

    The main problem is the fact, that the status light doesn't blink or glow at all - no matter what buttons I'm pressing or holding.

  • Kenichi Watanabe Level 7 Level 7 (30,460 points)

    And you did a Reset following the directions I linked above?

     

    If so and it did not help, you can try doing a Restore on the shuffle in iTunes.  Select the shuffle in iTunes.  The Restore command is on the shuffle's Summary or Settings tab (depending on model).  This will erase the shuffle, re-install its software, and set it to default settings.  If a software glitch is causing the problem, a Restore should fix it.

     

    If a Restore does not help, the button assembly may be faulty.  If the shuffle is a 4th gen that is less than one year from purchase, it is under warranty.  If you bought AppleCare with it, the coverage extends to a total of two years.