9 Replies Latest reply: Mar 31, 2013 4:04 PM by Shinn 63
SRK1 Level 1 (0 points)


iPod touch
  • Shinn 63 Level 1 (40 points)

    Is the USB port good? Had this issue with my Mac, ended up being a bad port

  • SRK1 Level 1 (0 points)

    I have pluged other divices into all the ports and they work.

  • Shinn 63 Level 1 (40 points)

    Hmm, ok then. I know it isn't a port issue but just out of curiosity try another port, this shouldn't be happening. This is not an issue with iTunes, or the cable, you say it charges the iPod when plugged into an outlet. The port works for other devices, so it's not the port. And the iPod cannot connect to iTunes in its current state so it's not iTunes. Try other ports just for the heck of it, it's gotta be something with the computer or the cable. Try other ports and if yup have another cable try it to. It may be a bad wire in the cable, it can charge from an outlet but the data portion may be bad.

  • SRK1 Level 1 (0 points)

    I tired three differant cords with the same results - no power, no connection to itunes.

  • Shinn 63 Level 1 (40 points)

    But you say other devices work for it? That is pretty weird, will the iPod connect to other computers or are you able to try?

  • SRK1 Level 1 (0 points)

    I just pluged the iTouch into another computer and it connect with power. The computer is asking to download pictures.

  • Shinn 63 Level 1 (40 points)

    The only thing I can tell you is that it is not a problem with iTunes or the iPod, it has to be your computer. I know nothing about HP, I've had a dell then I went to a Mac, so I can't help you there:/ if you can switch to that other computer that sounds like it would solve the immediate problem,'as for making it work on the HP you will need to contact support for HP or Microsoft to help you. If you want to move to the other computer I can help you do that.

  • SRK1 Level 1 (0 points)

    The other computer is my daughter's. I think I will go to an apple store. Thanks for your help

  • Shinn 63 Level 1 (40 points)

    No problem, I just hope you can get that fixed, that must be very annoying:/ anyway, good luck!!!