5 Replies Latest reply: Mar 31, 2013 6:17 PM by Meg St._Clair
Texas UnSub Level 1 (0 points)

Recently Apple changed something causing banners to stop appearing when I receive gmail. Any idea why this was done and if there are any work arounds?


iPhone 4S, iOS 6.1.3
  • Meg St._Clair Level 9 (50,916 points)

    I stil get banners. Have you checked your notifications settings? Settings>Notifications>Mail (or Gmail if you use the Gmail app). Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears?

  • Texas UnSub Level 1 (0 points)

    I have reread the news I saw on this and it looks like Google is the one who changed. I actually had my phone set up to send a badge to my closed screen on the iphone if I received an email from a vip. Other emails would just be a banner when I opened the phone. I realized my banners and badges had recently quit working for gmail. I could get notifications if I set gmail to fetch data every 15 minutes but the push notifications no longer worked. No more instant notifications. I added the gmail app and at this point, I think it is the best work around.

  • Meg St._Clair Level 9 (50,916 points)

    The only thing that changed was the Google stopped supporting Exchange for free Gmail accounts. If you already had your Gmail set up as an Exchange account (as I do) it will continue to work until such time as you change phones or remove the account. You won't then be able to add it back.

     

    I still get banner alerts for VIP emails through Gmail. You also need to have "Show in Lock Screen" enabled.

     

    However, the Gmail app is a simple solution.

  • Texas UnSub Level 1 (0 points)

    Thank you for helping me understand this. I really appreciate you taking the time to help me.

  • Meg St._Clair Level 9 (50,916 points)

    Glad I could help a little.