Q: I need to update my Touch version 4.3.3, but I keep getting the error message "The iPod software update server could not be contacted".

You need to be connected to iTunes on your computer which in turn needs to have an active Internet connection.

See the chart below to determine whether you can upgrade your device and what you can upgrade to.

IPhone, iPod Touch, and iPad iOS Compatibility Chart

     Device                                       iOS Verson

iPhone 1                                      iOS 3.1.3

iPhone 3G                                   iOS 4.2.1

iPhone 3GS                                 iOS 6.1

iPhone 4                                      iOS 6.1

iPhone 4S                                    iOS 6.1

iPhone 5                                      iOS 6.1

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iPod Touch 1                               iOS 3.1.3

iPod Touch 2                               iOS 4.2.1

iPod Touch 3                               iOS 5.1.1

iPod Touch 4                               iOS 6.1

iPod Touch 5                               iOS 6.1

-------------------------------------------------------

iPad 1                                          iOS 5.1.1

iPad 2                                          iOS 6.1

iPad 3                                          iOS 6.1

iPad 4                                          iOS 6.1

iPad Mini                                     iOS 6.1

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Select the method most appropriate for your situation.

Upgrading iOS

   1. How to update your iPhone, iPad, or iPod Touch

   2. iPhone Support

   3. iPod Touch Support

   4. iPad Support

     a. Updating Your iOS to Version 6.0.x from iOS 5

          Tap Settings > General > Software Update

     If an update is available there will be an active Update button. If you are current,

     then you will see a gray screen with a message saying your are up to date.

     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.

     c. Resolving update problems

        1. iOS - Unable to update or restore

        2. iOS- Resolving update and restore alert messages

Update Server

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- Try on another computer/network

- Wait if it is an Apple problem

I have the same problem, have you solve it?

Try another computer.

Elitegate, same answer I provided over a month ago, Another worthless reply

Elitegate wrote:

 

Try another computer.

I tried, the same resolute. Any other idea?