unauthorized in-app purchase

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Level 1

0 points

unauthorized in-app purchase

I received a receipt from iTunes with 3 unauthorized charges:

Item	Seller	Type	Unit Price
Candy Crush Saga ®, Extra Moves Report a Problem	King.com Limited	In-App Purchase	$0.99
Candy Crush Saga ®, Extra Moves Report a Problem	King.com Limited	In-App Purchase	$0.99
Candy Crush Saga ®, Extra Moves Report a Problem	King.com Limited	In-App Purchase	$0.99
Subtotal:			$2.97
Tax:			$0.00
Order Total:			$2.97

Please retain for your records. Please See Below For Terms And Conditions Pertaining To This Order.

Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies

Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/

I did not click on anything requesting extra moves. I have done so in the past, and paid as expected.

These charges are bogus. Can anyone tell me what to do? Clicking on the link "Report a Problem" doesn't seem to lead me to anything in which I can report the problem!

iPhone 4S, iOS 6.1.3, King.com Limited Candy Crush Saga

Posted on Mar 31, 2013 6:50 PM

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Answer 1

King_Penguin

Level 10

334,144 points

Mar 31, 2013 11:46 PM in response to tamimaloney

Do you have that app and does anybody else have access to your phone to play it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Answer 2

Jo-Jo

Level 1

2 points

Apr 5, 2013 4:23 AM in response to tamimaloney

I am experiencing the exact same problem. None of the links work. When I did get a response from King.com it was this rubbish. Apple are taking no responsibility yet their store is billing us and the developers appear to be rogues who are now ignoring me when I replied to their standard nonsense.

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