188 Views 2 Replies Latest reply: Apr 1, 2013 12:36 PM by Kashada
Ensure that no external devices, beyond possibly keyboard or mouse, are hooked up. Reset PRAM and SMC. PRAM reset:
- Shut down your Mac.
- Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
- Turn on the computer.
- Press and hold the Command-Option-P-R keys before the gray screen appears.
- Hold the keys down until the computer restarts and you hear the startup sound for the second time.
- Release the keys.
- Shut down the computer.
- Unplug the computer's power cord.
- Wait fifteen seconds.
- Attach the computer's power cord.
- Wait five seconds, then press the power button to turn on the computer.