9 Replies Latest reply: Apr 1, 2013 10:23 AM by Roger Wilmut1
Munkee44 Level 1 Level 1

My contacts on my iphone haven't synchronised with my address book on my MAc. Have done every remedy listed and it still doesnt work. Any ideas?


iMac
  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    What operating system do you have on your Mac (please always post this, it can make a considerable difference to the answer)?

  • Munkee44 Level 1 Level 1

    OS X 10.8.3

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    Are your contacts on the phone syncing with http://icloud.com ? If you make a change on the Mac does that appear on http://icloud.com ? Are your calendars syncing properly?

  • Munkee44 Level 1 Level 1

    No they arent. Nor is email. Also, messages doesnt work on the MAC. I am assuming thats because the contacts arent synching? I can receive messages but not send..

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    So basically it's most of the connection to iCloud which isn't working. First step: go to Settings>iCloud and sign out. Then sign back in, checking Mail, Contacts, Calendars and any other data types in the checklist there, and see whether that helps.

  • Munkee44 Level 1 Level 1

    Still the same..its driving me nuts as my partners user account on here set up without any problem, pretty much automatically.

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    When you say 'set up here' is that on the same computer? In a different user account? or on another computer? - is your iPhone working properly altogether?

     

    All this suggests that it's your Mac which isn't set up correctly - setting up is an automated process and has been known to fall over. Try signing out as I suggested.

  • Munkee44 Level 1 Level 1

    Yes on this MAC. Have signed out of Icloud as you suggest. Do you think it could be the Ipad or Phone that is the problem? The contacts and emails etc all seem to work fine..

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    The way iCloud works is that it isn't actually 'syncing', though this is how it's often referred to. The data lives on the iCloud server and is read from there by the various devices (just like webmail). Therefore when you make a change on your iPhone you are actually changing the iCloud website (there is an internal procedure to allow you to make the changes while you are offline, and they are then changed on the site when you next connect).

     

    Therefore any device whose changes appear on the iCloud site, and who can read changes on the site made by other devices, is working: and any device whose changes do not appear, and which cannot receive changes made by other devices which have appeared on the site, is failing to connect. This appears to be the issue with your Mac.

     

    When this happens, sometimes signing out and in again resets the whole setup and corrects the problem. If another device such as your iPhone is connecting to the iCloud server correctly then nothing you do on it will affect your Mac. (In fact even if it isn't connecting it has no effect on your Mac, only on its own ability to transmit changes to the iCloud server).