Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 4S bluetooth and wifi stop working after software update to 6.1.3

Hi


Since i have updated my software version of IPHONE 4S to 6.1.3 following functions stopped working :



1. WiFi (even i am putting correct WPA key still says incorrect pass key, not connecting at all to Wifi.

2. Bluetooth is not working as well, it was working till yesterday with my car bluetooth device and now it cant pair with device.


since i have updated the software it seemd like my Iphone has lost all the passwords and keys stored in its memory.



Bluetooth symbol near battery only appears when you are in bluetooth option.

Wifi doesnt connect automatically to network which are stored in my phone.


When will Apple fix this issue as it is very annoying and hard to work with.


I am disappointed that apple hasnt tested there new release properly, why everytime a new release fix one bub but create 10 others.



Please update me on if there is any solution available apart from freezer 🙂


Regards,


A

iPhone 4S, iOS 6.1.3

Posted on Apr 1, 2013 10:13 AM

Reply
Question marked as Best reply

Posted on Apr 3, 2013 6:04 AM

I have the same problem. Everything was fine in my 4s until 6.1.3 update. Then the wifi and bluetooth stopped working.


<Edited By Host>

23 replies

Apr 18, 2013 7:41 AM in response to WirelessFlirt

Since my upgrade to 6.1.3 my phone will not remember bluetooth devices. If I go to Settings / Bluetooth, there are no devices listed, where I had previously had 5 devices paired.


After a lot of fooling around, I've discovered that if I go to Settings / Bluetooth and turn bluetooth off, then turn it back on, the device list reappears! This is no solution, but an indication that the phone isn't really forgetting the devices - it's only refusing to recall them.


APPLE! Where are you geniuses when we need them? Do you rely completely on your user base to solve problems?

Jun 7, 2013 1:20 PM in response to WirelessFlirt

The solution that worked for me was to Backup and then Restore.


For the backup: you can do it via iTunes (plug the iPhone and right click over its icon on the Devices section and then choose Back Up) or download your photos, contacts and other important documents to your Mac using iPhoto (just download your photos) or apps like My Contacts Back Up (it will email you the full list so you can upload it to the iPhone later). Make sure you backup properly please!


After you have done the back up choose Restore in iTunes and that will erase all the files and apps from the iPhone so it will be back to the settings it had on the day you used it for the first time (you'll be able to recover all the apps you paid for since they'll be linked to the Apple ID you used to purchase them).


The iPhone will still have the latest version of iOS (6.1.3) so if the problem is -like in most cases- software related it would be fixed and you'll able to pair the device again. If not maybe you will have to downgrade the iOS to the previous version.


Hope this helps!

Iphone 4S bluetooth and wifi stop working after software update to 6.1.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.