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iTunes Crashes.. Consistently

Apple. "It just- doesn't work" anymore.


iTunes as well as many of Apple's other software, used to be known for their reliabiliy and their ability to function as designed and, almost all the time in fact, flawlessly. Unfotunatley this seems to be on the decline, I must point out, after Jobs' death. All frill and no thrill. The apps, namely iTunes, and even some features in operating systems just don't do the job anymore or at least as well as they should.


Anyway, all aside from the point of my being here.


I have been having an incredibly frustrating issue with iTunes 11 lately. Here are all the details for those of you who believe you can help me (I honestly believe only a major update with bug fixes can help me and everyone else) or at least relate to the predicament while drawing enough attention the issue so Apple will look over it. I am running a Windows 7 64-bit computer and have iTunes 11.0.2.26 (the latest during this month of April 2013) intalled. All songs are contained in the actual iTunes folder on the native hard drive. and yes the computer is perfectly fine.


The problem is that iTunes continues to "crash," or that is what I believe is happening. By crash, I do not mean to the point where it would be "Not Responding" while in use. No this is no the case at all. Rather, whilst in use, the program(iTunes) would be running just fine- playing music, syncing my iPhone, and containing all of my music, iOS apps, and other media associated with it. But on occasian, 3 times now within the last few days, would lose all of my media- ALL of it. This means, I would be using iTunes and after exiting out and reopening the application sometimes (3 times), my music, iOS apps, and other linked media would not appear in the library.


The media itself is not corrupted nor has it been permently lost when this happens. The media (music most importanty) is still physically contained on my computer but when the "crash" occurs it is no longer within the iTunes library. And, because iTunes decided it would be funny to empty itself.. again, I would have to "scan for media" again, and then the library will once again be populated. Luckily I do not lose all my songs. So why is this so frustrating? Well, who would want to consistenty restore media on iTunes, especially if you need your phone synced and are in a hurry, or something just not working.


It is the most frustrating because I have playlists with many songs on them that are lost when iTunes decides to discontinue the connection with my music. These, I cannot replace without having to go back, manually making a playlist, which can contain hundreds of songs I add you, and trying to remember all of the songs contained in said playlist and painstakingly add them to the playlist one-by-one-by-one-by-one.. for multiple playlists.


In addition to losing my oh so precious playlists, another annoyance occurs. I have an iPhone 4 and frequentlt sync it to iTunes. One: I can no longer sync it until I remake all those playlists that were lost because my phone can only hold so much, hence the reason for creating the playlists in the first place; to contain only the songs I want on my iPhone. And Two: all my iOS apps must be redownloaded into iTunes 11; all 229 of them.


All in all, a rather frustrating, annoying problem I have to deal with until Apple decides to fix it, or tell me how stupid I am and point out something I am doing to cause the issue. I just thought I'd post for anyone else who is experiencing a similar problem with their product (iTunes 11).

iTunes 11-OTHER, Windows 7

Posted on Apr 1, 2013 10:27 AM

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3 replies

Apr 1, 2013 11:02 AM in response to ChrisDeleonLe

Empty/corrupt library after upgrade/crash

Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.


In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.


User uploaded file


Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied and renamed as iTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.


If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.


When you get it all working make a backup!


Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.


I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.


tt2

Apr 4, 2013 11:17 PM in response to turingtest2

Ahah! Wouldn't have even expected it. From my end you seem like a psychic. I do infact have AVG Anti-Virus still installed on my computer. I also would have liked to try restoring using the "Previous iTunes Library" method but am hesitant when the latest file I could locate of the afformentioned, dates back to 12 December. since then, my collection has changed quite vastly. Will this fact posture yet another problem or is the senility of the file irrelevant?

Apr 5, 2013 1:43 AM in response to ChrisDeleonLe

Restoring an older .itl file will lose the information on ratings, play counts, and playlists modified since that time, but otherwise adding in any new media acquired since then is relatively easy. A restored & updated library will sync properly with your devices whereas one rebuilt from scratch may want to wipe & reload the devices.


AVG seem to have acknowleged the problem and have promised to release a patch.


tt2

iTunes Crashes.. Consistently

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