My phone just fell in a tub of water, fully submerged... I grabbed it IMMEDIATELY and wiped it off with towels, tried to get into every little spot. It's working JUST fine, but then I read to turn it off, don't plug it in, take it apart and let it air dry. Well, I don't know how to take it apart, so it's currently sitting in a bag of rice.
HELP!!! what am I supposed to do now???
iPhone 5, iOS 6.1.3
Shut it off. Immediately.
Do NOT try to take it apart. Doing so will forfeit your right to a discounted replacement from Apple.
Put it in a bag of uncooked rice, or silica gel. Put it up on a shelf in the closet.
LEAVE IT THERE for a week. DO NOT try and take it out to power it on during that time to see if it's working.
If it works after that, great. If not, make an appointment at the genius bar. An out of warranty replacement will cost you $229. $49 if you purchased AppleCare+ with the phone.
Shut it off. Immediately.
Do NOT try to take it apart. Doing so will forfeit your right to a discounted replacement from Apple.
Put it in a bag of uncooked rice, or silica gel. Put it up on a shelf in the closet.
LEAVE IT THERE for a week. DO NOT try and take it out to power it on during that time to see if it's working.
If it works after that, great. If not, make an appointment at the genius bar. An out of warranty replacement will cost you $229. $49 if you purchased AppleCare+ with the phone.
Leave it in the bag of rice for a few days. If you're lucky, the internals will dry out and cause no hardware damage. If problems arise, you'll need to take or send the iPhone to Apple and pay for replacement. Do not attempt to take it apart unless you're willing to give up all further support from Apple including their out-of-warranty replacement program.
Regard.
Thank you! I haven't tried doing anything to it, other than putting it in the rice.
I am SO WORRIED!!!! Ok, my other question is that I don't have the AppleCare or anything, I've NEVER had anything like this happen since I've had an iPhone (for like 6 years). Will it still only cost $229? I just got my upgrade for the 5 about 3 months ago.
Thanks for all your help!
Yes, Apple will replace a water-damaged iPhone 5 for $229 (plus shipping if you don't have an Apple Store near you to take it to).
Regards.
Yes. It will still cost $229. That's the out of warranty replacement price for an iPhone 5. Liquid damage is not covered by the warranty. Consider yourself lucky. The full retail price ranges from $649 to $849 if you're not eligible for a discounted upgrade from your carrier.
Do I have to take to take to the store only the damaged device or is it necessary to take also the box and accesories? Thanks
Just the iPhone.
I actually let my phone sit in a bag of rice for about 4 days without turning it on and it's been working completely fine, just like normal! :) I'm very happy! I also removed my SIM card to let it dry better on the inside!
Thank you very much! I bough my iPhone 5 in Mexico and I'm gonna change it in USA, the replacement comes unlocked or with my carrier? Thanks in advance
AltairDV wrote:
I bough my iPhone 5 in Mexico and I'm gonna change it in USA
No... you won't... Not unless the phone was originally sold in the U.S. You can only have it serviced in the country where it was originally sold.
A friend of mine who bough hers in Colombia, did it
That's probably because the phone didn't come from Columbia in the first place. It probably came from the US. Why don't you just get it replaced in Mexico?
They told me that I have to send it to USA, there's no Apple store in Mexico, only authorized resellers
If the phone didn't originally come from the US, then it can not be serviced/replaced in the US.
What does it say under Settings>General>About>Model?
All service and support for iPhones in Mexico is provided by the carriers there. If your carrier is refusing to service it, it is probably because you have a gray market phone.
My iPhone is completely legit. I bough in a authorized reseller with a carrier service (telcel). They just told me to send it to USA. My device does not work after the water damage
My phone just fell in water. HELP!!!!!!
