14 Replies Latest reply: Apr 27, 2013 12:08 PM by adnanalijagic
adnanalijagic Level 1 Level 1

Greetings.

 

I have to be honest with you and tell you that I have a problem with my iMac computer. I'm a big fan of Apple products, especially Mac computers. I live in Bosnia and Herzegovina, where there is no Apple store, and that's why I bought my iMac computer in Croatia that was used that had a "kernel panic" error. After several failed attempts I managed to install "hazard OSX Snow Leopard" and the computer boots up normally but when it goes to shutdown freezes and shows "kernel panic" and says "you need to restart your computer." When I installed OSX everything is working normally, but I have no sound, the computer continues to shutdown shows "kernel panic" or "system uptime in nanoseconds ..." freeze. I bought the original OSX Snow Leopard DVD because I want to have a legal iMac computer and legal software on it. When i try to boot from original "OSX Snow Leopard" i get "kernel panic" fast after Apple logo appears. I try other discs but i get same problem. I try reset pram, nvram, SMC, i try another HDD and no help. I bought 2 original memory sticks  2x2Gb in Germany and when i put one or both , turn on Imac but no startup chime and no picture.

 

Please help me solve this problem. thanks

 

My iMac computer configuration is:

6.1 iMac 2.33 GHz Intel Core Duo 24 "White

S.N. W8******VGP

Memory: 3GB, 667 MHz DDR2 SDRAM

OSX Snow Leopard 10.6.2

 

<Edited by Host>


iMac, Mac OS X (10.6.2)
Reply by BGreg on Apr 1, 2013 2:15 PM Helpful

Kernel panics are normally, but not always, caused by hardware, with memory the leading cause.  A good memory test program is rember, which you might want to let run overnight.

 

If you have the original OS X DVDs that shipped with the iMac, you should run the Apple hardware test. Find the DVD that says, in small print on the label "AHT Version x.x". Insert and boot holding the alt/option key down. Choose the Apple hardware test, and when prompted choose the extended test, which can take over an hour to run. Does it identify any hardware issues? TechTool Pro can do similar testing.

Reply by BGreg on Apr 1, 2013 4:42 PM Helpful

TechTool Pro, with link above, is another program that can do hardware testing, and can be downloaded.  It can do other tasks, too. It's not an Apple program, however, it's an alternative. The Apple hardware test is only available on the original OS X disks that come with each Apple system.

All replies

  • BGreg Level 6 Level 6

    Kernel panics are normally, but not always, caused by hardware, with memory the leading cause.  A good memory test program is rember, which you might want to let run overnight.

     

    If you have the original OS X DVDs that shipped with the iMac, you should run the Apple hardware test. Find the DVD that says, in small print on the label "AHT Version x.x". Insert and boot holding the alt/option key down. Choose the Apple hardware test, and when prompted choose the extended test, which can take over an hour to run. Does it identify any hardware issues? TechTool Pro can do similar testing.

  • adnanalijagic Level 1 Level 1

    Thanks a lot for introduce...

     

    I try rember he says "All test passed"  and i still have kernel panic when i try to boot from DVD OSX Snow Leopard .This original OSX Snow Leopard is not came with machine because i bought Imac without any CD-DVD. If i have any solution to download regular tool please to test my hardware please tell me.

     

    Best regards and thnks for answer.

  • BGreg Level 6 Level 6

    TechTool Pro, with link above, is another program that can do hardware testing, and can be downloaded.  It can do other tasks, too. It's not an Apple program, however, it's an alternative. The Apple hardware test is only available on the original OS X disks that come with each Apple system.

  • Baby Boomer (USofA) Level 9 Level 9

    i bought Imac without any CD-DVD.

     

    Macs are not suppose to be sold to anyone w/o the DVDs that originally came w/it.  The seller broke Apple's licence agreement when they did so.

     

    You will need to determine first which OS system was originally pre-installed on your model iMac.  Check out KB Articles:  http://support.apple.com/kb/HT1159 Mac OS X versions (builds) for computers & http://support.apple.com/kb/HT2186 Don't install a version of Mac OS X earlier than that which came with your Mac.

     

    You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.

     

    If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html  Another resource:  International Support Phone #s.

     

     

     

     

     

     

     

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  • adnanalijagic Level 1 Level 1

    Ty for help i will try this program and reply results of testing.

  • adnanalijagic Level 1 Level 1

    Thank you for the advice and the support you are very kind. I bought an iMac on the market, because here in Bosnia has no legal Apple store. With the iMac i did not get an installation cd-dvd, and I'm a big fan of Mac computers so I know which version of OSX need my computer for this. I will try to install the 10.4.7 version, as you showed in the table and see if it will show again at boot "kernel panic." I bought the original 2x2GB RAM from the Apple store in Germany for this model, and when you put them in the iMac does not chime sound and no picture on screen (black screen). Can you help me solve this problem. Soon I will record video footage to see what exactly happens with my PC. If there are some useful commands in "single user mode" please point me to try to solve this problem. I tried both the command "command-option-O-F" and computers refuses this command. I try commands in "single user mode" permission repair, verify HDD and all is ok.

     

    Sorry if my english bad

     

    Thank you very much and I hope a positive solution to my problem.

  • BDAqua Level 10 Level 10

    Your English is more than acceptable, in fact better than many here that only speak Enlish!

     

    Glad to see the great help you're getting here!

  • Baby Boomer (USofA) Level 9 Level 9

    Again, you will need to get replacement system CDs from the info and/or links which I previously provided for you.  The troubleshooting utilities are on these CDs.  Actually the main ones are on CD #1.

    Just so you are aware, system discs are machine specific.  You cannot use from one Mac to another.  There is nothing more to be done until you get those CDs.  After you do, post back for further instructions.

     

    Your other alternative is to locate an AASP near you: 

    International AASP’s & Other Services

     

    AASP's Outside of the USA

     

     

     

     

     

     

     

     

     

     

     

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  • adnanalijagic Level 1 Level 1

    First of all i would like to thank all those who want to help me.

    Mr. Baby Boomer i asked the Apple store in Croatia if they have the original cd-dvd for my iMac computers and they answered me "that the old machines do not produce any more parts for them". Therefore i ask you to give me some suggestions on how to buy the original CD DVD for my iMac. I want my iMac to be legal as well as the software that i use.

    Greetings from Bosnia.

     

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  • adnanalijagic Level 1 Level 1

    I did all the tests with the program Tech Tool Pro and post pictures to see if everything is fine with my iMac computer. If there is still any advice please help me. I installed Snow Leopard Biohazard and boots properly except when off or reboot blue screen freeze up and only one point where the mouse is.

     

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  • adnanalijagic Level 1 Level 1

    Hi i tested my iMac with originally DVD AHT and i have this error.

     

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    Can you tell me now what i do next . Thanks a lot

  • adnanalijagic Level 1 Level 1

    ok TY SO MUCH i see inside my iMac temp-sensor cable from logic board to HDD missing i have that cable and i will connect to HDD . Afther that i will tell you its OK or not.

  • adnanalijagic Level 1 Level 1

    Hi, Mr.BDAqua

     

    I put a temperature sensor on a hard disc and removed an error that Apple Hardware test listed. Again, I made AHT that gave as a result : ''No trouble found''.

    I tried an extended testing and there are no errors found as well.

    But I still have kernel panic.

     

    Can you please tell me what to do next?

     

    Thank you very much in advance.