iMac fried harddrive-possibly..any solutions?

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iMac fried harddrive-possibly..any solutions?

Hello all,

I have an intel iMac mid 2010' 19 inch (I think it is..)
Anyways, As I came back to my mac, (I put it to sleep the night before) I noticed the screen was stuck black..I tried to wake it, patiently waiting for atleast ten minutes, then I powered down (hitting the power button).

So I turn it back on, and it loads but then I notice after the apple came on and the loading circle, it stayed grey. I also noticed there were tiny lines to the bottom left of the cursor. So I reset the PRAM. No luck. I came accross an article that told me to do CMD+R. So I did it, and It worked, so this is how im typing this. So I went into disk utility, and erased all hard drives, (bootcamp WHICH I suspect there might've been a virus) So then I put in a Macbook ****MACBOOK**** Cd, because I lost my iMac CD. So I hit C, and then It came up, BUT, it was all distorted, and I couldn't load anything. I even repaired disk perms. in CMD + R. STILL, after that nothing, tried 5-10 times. Then I tried loading my windows side,

Nothing. Black screen, and then it restarted. I'm very frustrated and if someone could help right now, it'd be fantastic.
With many thanks,
Noah.

iMac, Mid 2010

Posted on Apr 1, 2013 2:29 PM

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Answer 1

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SeaPapp

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Apr 1, 2013 2:38 PM in response to Noah_Lauzier

If you're able to start to the Utilities screen using Command R why don't you just click to reinstall OS X on that screen? The imac won't start EVER using a macbook disc, those grey discs are computer specific.

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Answer 2

Noah_Lauzier Author

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Apr 1, 2013 2:42 PM in response to SeaPapp

I will try that, and get back to you as soon as possible!

Many thanks,

Noah,

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Answer 3

Noah_Lauzier Author

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Apr 1, 2013 2:45 PM in response to SeaPapp

Alright, I tried to do what you stated but I was quickly turned down..,"There was an issue preparing the installation, please restart the application." Now what do I do?

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Answer 4

SeaPapp

Level 7

26,486 points

Apr 1, 2013 2:51 PM in response to Noah_Lauzier

Restart using Command R again, click Disk Utility and repair the hard drive, nt the permissions. If Disk Utility reports that it fixed something run it again until it reports that mo problems were found. Also note the SMART status in the lower part of the DU window, if it says anythng other than verified you have a problem. When DU is dine go back to the utilities screen and try to reinstall OS X.

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Answer 5

Noah_Lauzier Author

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Apr 1, 2013 3:02 PM in response to SeaPapp

Restarted the program, and fine..it works,
I go through everything, It says my computers elidgable,

Then it says, my account never purchased mountain lion. But, I did,
I spent 19.99, for it to say I never actually purchased it..Once again, Im frustrated..now what?

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Answer 6

Apr 1, 2013 4:05 PM in response to Noah_Lauzier

Both OS X 10.7 Lion and OS X 10.8 Mountain Lion are $19.99 each. Could it be that you paid for 10.7 and you are now looking for 10.8?

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Answer 7

Noah_Lauzier Author

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Apr 1, 2013 4:12 PM in response to Eustace Mendis

That's a negative, I have both. I tried my other Apple ID, no luck. I did buy it..Are there any reasons for this?

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Answer 8

Apr 1, 2013 4:20 PM in response to Noah_Lauzier

Don't know. Has your id chaged?

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Answer 9

Noah_Lauzier Author

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Apr 1, 2013 4:29 PM in response to Eustace Mendis

Yes, this Is why I'm complaining!
I payed almost an hour worth of work for that,
It's clearly not in their database, so do I have to buy it again,
Or will they work it out..
This is unnaceptable, and it's going to cost my $1000 mac!

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Answer 10

Apr 1, 2013 4:34 PM in response to Noah_Lauzier

Get in touch with the App store:

http://www.apple.com/support/mac/app-store/contact/

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Answer 11

Noah_Lauzier Author

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Apr 1, 2013 4:45 PM in response to Eustace Mendis

I just emailed them..

anything else I can do?

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Answer 12

Apr 1, 2013 4:50 PM in response to Noah_Lauzier

If you are close to an Apple store, make an appointment at the genius bar and have them deal with it.

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Answer 13

Noah_Lauzier Author

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Apr 1, 2013 4:53 PM in response to Eustace Mendis

Thank you, It's GREATLY appreciated!

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Answer 14

Noah_Lauzier Author

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Apr 2, 2013 12:44 PM in response to Eustace Mendis

So apple was no help, they told me to look through my purchases..and I did, but still could not see any records of me purchasing this program, then I told them that, they just told me to buy another copier..what do I do now? I really dont want to.

Thanks.

Noah.

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Answer 15

Noah_Lauzier Author

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Apr 2, 2013 1:28 PM in response to Noah_Lauzier

Also, I'm starting to think that it's my logic board- it could've gone bad. Im on recovery mode typing this, and mainly on the bottom left, but all around the cursor, there's lines and dots, and when I loaded a Macbook CD install disk on my mac, It was basically just like distorted, but in recovery mode I only have the mouse issue. The CD is unusable.

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