brennan135

Q: Early 2011 Macbook Pro 15' - Logic Board Failure

Hey guys, first post on this website, so go easy on me!


About two weeks ago, my Early 2011 15' Macbook Pro's logic board failed on me. It was only nine months out of warranty, and costed me around $2400 at the time of purchase (high end 15' model).


I went into the Apple store to diagnosis it. They did a hardware test, and even though the logic board appeared to be fine on all of the tests they did, the guy there said that he's 100% sure that it was.


$630 later, I have a new logic board. I feel like I've been cheated by Apple, and a $2400 computer shouldn't need a $600 repair not even two years later. All anybody from Apple can say is 'Should have got Apple Care', which I find iggnorant.


Has ANYBODY else had this problem on their Macbook's around this year? Also, what would the best way to try and get compensated for this be? I have tried Customer Relations once, but he didn't seem to budge.. Just kept telling me that it was 'bad luck' and there is nothing he can do. Bad luck doesn't break an expensive machine like this so quickly.


Cheers

MacBook Pro (15-inch Early 2011)

Posted on Apr 1, 2013 3:24 PM

Close

Q: Early 2011 Macbook Pro 15' - Logic Board Failure

  • All replies
  • Helpful answers

first Previous Page 22 of 23 last Next
  • by greeneyesyyz,

    greeneyesyyz greeneyesyyz Feb 9, 2016 12:30 PM in response to fishlaw
    Level 1 (0 points)
    Feb 9, 2016 12:30 PM in response to fishlaw

    I agree with you on this matter....there are PC Laptops out there which have been voted number 1 in 2015, and that they have just the same or even better graphics and components than Apple.

  • by Jeffy_in_SC,

    Jeffy_in_SC Jeffy_in_SC Feb 9, 2016 6:36 PM in response to greeneyesyyz
    Level 1 (0 points)
    Feb 9, 2016 6:36 PM in response to greeneyesyyz

    Let's talk something that I'm sure the Apple folks will understand -- MONEY and IMAGE (optics).  It makes no sense to me, none at all, that the most profitable company on the planet would not reach out to their faithful and offer to repair these errant machines.  I do a lot of presentation graphics -- showing my work to other people, some of whom are not Apple friendly.  When my MBPr crashes 6 times in a row just trying to get into Adobe CS I have to believe that this looks bad on the Apple brand.  If that's true, and I believe it is, then they are losing potential customers both from a (by appearance only) faulty product, and from poor customer service.  I submit to you that Apple would have an even larger following if people saw them breaking their necks to reach out to help us MBPr owners who are having these logic board/NVIDIA card problems that look SO VERY BAD when their ugly heads surface.

     

    So, Apple, if you're paying attention at all, I talk daily to a LOT of people, and a lot of them are Windows PC users/owners.  They come to me because they like my work -- work that I has taken me 6 times as long to do because my Mac laptop keeps crashing.  Then, when I am showcasing my work, and the Mac goes tits up, that looks bad on me; it looks bad on you, and nobody wins.  Please tell me that this is what you had in mind when you first started hearing about these problems that you are only too happy to charge me even more money to repair (for something that is NOT my fault).  Please tell me that this is what you want people to see when I sit my MBPr in front of them and try to convince them that they should do business with me because I use a Mac.  Please tell me that my support for Apple is more important than a few bucks for the most profitable company ever.  I am hard pressed to believe that Woz would approve of so many disgruntled users of the product and company that he co-founded.

     

    Jeff Thomas

    Sumter, SC

  • by Jeffy_in_SC,

    Jeffy_in_SC Jeffy_in_SC Feb 9, 2016 6:39 PM in response to brennan135
    Level 1 (0 points)
    Feb 9, 2016 6:39 PM in response to brennan135

    Let's talk something that I'm sure the Apple folks will understand -- MONEY and IMAGE (optics).  It makes no sense to me, none at all, that the most profitable company on the planet would not reach out to their faithful and offer to repair these errant machines.  I do a lot of presentation graphics -- showing my work to other people, some of whom are not Apple friendly.  When my MBPr crashes 6 times in a row just trying to get into Adobe CS I have to believe that this looks bad on the Apple brand.  If that's true, and I believe it is, then they are losing potential customers both from a (by appearance only) faulty product, and from poor customer service.  I submit to you that Apple would have an even larger following if people saw them breaking their necks to reach out to help us MBPr owners who are having these logic board/NVIDIA card problems that look SO VERY BAD when their ugly heads surface.

     

    So, Apple, if you're paying attention at all, I talk daily to a LOT of people, and a lot of them are Windows PC users/owners.  They come to me because they like my work -- work that I has taken me 6 times as long to do because my Mac laptop keeps crashing.  Then, when I am showcasing my work, and the Mac goes tits up, that looks bad on me; it looks bad on you, and nobody wins.  Please tell me that this is what you had in mind when you first started hearing about these problems that you are only too happy to charge me even more money to repair (for something that is NOT my fault).  Please tell me that this is what you want people to see when I sit my MBPr in front of them and try to convince them that they should do business with me because I use a Mac.  Please tell me that my support for Apple is more important than a few bucks for the most profitable company ever.  I am hard pressed to believe that Woz would approve of so many disgruntled users of the product and company that he co-founded.

     

    Jeff Thomas

    Sumter, SC

  • by greeneyesyyz,

    greeneyesyyz greeneyesyyz Feb 10, 2016 12:41 PM in response to Jeffy_in_SC
    Level 1 (0 points)
    Feb 10, 2016 12:41 PM in response to Jeffy_in_SC

    I agree with you in every point that you have made....I know for sure that if my issue is not resolved in  very orderly fashion they will have lost my support for buying any apple products and I will be sure that friends of friends of friends and etc. will know about this, You see it is not just 1 consumer but hundreds if not thousands more. If you chip away at the big wall with one stone at a time it will come a time where the building will fall down.

     

    Vince Cavallo

    Toronto, Canada

  • by godwyn1066,

    godwyn1066 godwyn1066 Feb 18, 2016 11:10 AM in response to HaveOneOfEach7
    Level 1 (5 points)
    Feb 18, 2016 11:10 AM in response to HaveOneOfEach7

    Apple initiated a logic board replacement program last year for 2011 15" Macbooks. I have had SIX logic board replacements done, the last time was a few months ago and the monitor didn't work, Apple Store technicians claiming that the monitor leads had been damaged and a new monitor was required, and no, it wasn't Apple's fault so I would have to pay for it. I suspect Apple's technicians damaged the Macbook when fitting the SIXTH logic board. I declined to pay for a new monitor, anyway, the Macbook worked fine in clam shell mode and an external monitor.

     

    Until today when the SIXTH logic board failed!!!! Nothing was being outputted to the external monitor. I am sick of this problem and Apple's inability to fix it and their stubborn refusal to recognise that replacing a broken logic board with a defective one is not helping anyone. SIX logic board replacements on one machine should signal to Apple that something is really wrong and that they should have replaced defective Macbooks with new ones.

     

    Having a Macbook that keeps breaking down is no good to me and after 18 months of problems and countless visits to the Apple Store I solved the problem myself by disposing the machine at the local dump. I really have had enough of going to the Apple Store and explaining the whole story to staff time and again.

     

    Shame on Apple, the world's richest company, to treat their loyal customers like this. It's a disgrace to them.

  • by greeneyesyyz,

    greeneyesyyz greeneyesyyz Feb 19, 2016 5:44 AM in response to godwyn1066
    Level 1 (0 points)
    Feb 19, 2016 5:44 AM in response to godwyn1066

    I do agree with you in retrospect of being the richest computer company in the world. I guess the bigger you get the more audatious you become in treating the consumers like idiots. I have always believed that if you are the Rolls Royce of computers than you should treat them and protect your product like that and not treat THE CUSTOMER like a Volkswagon buyer.

     

    Shame on you Apple Corporation.

     

    PS: I wonder if Steve Jobs were still alive would he expect his company to act in this matter?

  • by alexanderfromwestminster,

    alexanderfromwestminster alexanderfromwestminster May 8, 2016 9:52 PM in response to brennan135
    Level 1 (4 points)
    May 8, 2016 9:52 PM in response to brennan135

    I have the exact problem. Got it replaced 1st time without charge. Paid for the 2nd replacement.  Now, getting replace for the 3rd time without charged. Called Apple and successfully got refund for the 2nd replacement.

    No Apple Care on my MBP.

  • by sandeexd,

    sandeexd sandeexd May 9, 2016 8:40 PM in response to alexanderfromwestminster
    Level 1 (4 points)
    May 9, 2016 8:40 PM in response to alexanderfromwestminster

    I talked to Apple through livechat, went through several troubleshoot, and they did not really know the problem. He told me to send it to Apple Manufacture. They said they were not going to replace it for free, but wanted to charge me $300 for a new logic board and that it had to pass the diagnostic test in which it did. This lady called me and I was ****** because all she said was "you need a new logic board and it's a fair cost because those boards are expensive and uses a lot of labor to put a new one." I was nice about and asked her if she can tell me why it needed to be replaced again. She said she needed to ask the manufacturer and called me back and said the same thing: "new logic board."

     

    Like ok, I know I need a new one, but why didn't the replacement work? Why is it failing again? She didn't answer my question and continue to tell me that it's best to just pay the $300 and it will fix the problem. But hearing you guys say this, it did not fix the problem at all. In fact, it gets worse and we have to pay an additional $300 each time the logic board fails. BIG HUGE RIP OFF!

     

    I got ****** at her  and I got even more angrier. I took it to the Genius Bar and they said they couldn't do anything about it because it passed the diagnostics. Anyways, I went back again today because it total failed and did not passed the diagnostic test, but I will still be charged $300 to fix it. Of course I said no because the video card is defected and will fail yet again. Now I would have wasted $300 on a piece of ****. I was content and not angry because both times I went to the Apple Store, they explained to me why it was happening and told me why it cost so much. They were way better than that lady at Apple. Always go to the genius bar because I will not spend a whole day with some stupid Apple people on the phone or live chat because they don't know squat...

     

    I wish Steve Job was here... whoever is the CEO of Apple right now. You suck!

     

    <Edited by Host>

  • by alexanderfromwestminster,

    alexanderfromwestminster alexanderfromwestminster May 9, 2016 8:53 PM in response to sandeexd
    Level 1 (4 points)
    May 9, 2016 8:53 PM in response to sandeexd

    Which Apple store did you go to? It depends on the Genius that helps you. My 1st replacement was free. I paid $326 For the second replacement. The 3rd time (a few days ago) is free. And the Genius told me that shouldn't have paid for the 2nd replacement. I called AppleCare team and was able to get the $326 back, which I paid 2 years ago. My only complaint is that Apple refuses to replace the laptpp. I have the history of repair to prove the the sold product is apparently defective. It's a well known issue with Apple.

  • by sandeexd,

    sandeexd sandeexd May 9, 2016 9:34 PM in response to alexanderfromwestminster
    Level 1 (4 points)
    May 9, 2016 9:34 PM in response to alexanderfromwestminster

    I went to Stonestown Apple Store in San Francisco. I went there 2 times already regarding this issue and they said they can't do anything about it. The first time was back in October last year. Today the guy said that the program ended early 2015. I think I've been told that we're only given a 3 year extended warranty for the video card. My macbook is 2011. More like we should be given a lifetime warranty because I doubt it will ever fix the problem. We should all file a lawsuit to Whitfield, Bryson & Mason LLP. They were the ones who first filed a lawsuit against Apple for their Video card defects. They should really just give us a new darn computer.

     

    When was the last time you got your second replacement? When I told them about it, they said it was already replaced back in 2014 and it was not under that one year warranty anymore. And since it passed diagnostics, they could not replace it. So lame! Maybe you got yours repaired for free because you were still under that warranty?

  • by alexanderfromwestminster,

    alexanderfromwestminster alexanderfromwestminster May 9, 2016 9:48 PM in response to sandeexd
    Level 1 (4 points)
    May 9, 2016 9:48 PM in response to sandeexd

    No. No warranty.  All fixes were free because of recalled defective part. I'll pick up my laptop this Friday, I'll ask for a printout of all my trips to the Genius bar with all the problems. My laptop is late 2011.

  • by sandeexd,

    sandeexd sandeexd May 10, 2016 12:47 PM in response to alexanderfromwestminster
    Level 1 (4 points)
    May 10, 2016 12:47 PM in response to alexanderfromwestminster

    I told them like 3 times about this and they won't fix it for me. They just kept telling me to pay the $300 repair. What store did you purchase this at? I might try a different store. The one in downtown San Francisco might be better. Obviously, my logic board is defected, but they won't fix it for free. I think my laptop is either early or late 2011 too. They told me that the computer is 4 years old and they only cover it up to 3 years or something like that... Stupid Apple...

  • by alexanderfromwestminster,

    alexanderfromwestminster alexanderfromwestminster May 11, 2016 6:19 AM in response to sandeexd
    Level 1 (4 points)
    May 11, 2016 6:19 AM in response to sandeexd

    If you want, send me an email with your phone number. I'll call you tomorrow....I maybe able to offer some info that might help your case.

    ****

    Here's the link straight from Apple website

    https://www.apple.com/support/macbookpro-videoissues/


    <Personal Information Edited by Host>

  • by roastedbyethan,

    roastedbyethan roastedbyethan May 14, 2016 7:11 PM in response to brennan135
    Level 1 (4 points)
    May 14, 2016 7:11 PM in response to brennan135

    I took my Early MBP in to an Authorized Repair Center in Nov. 2015 and they replaced my Logic Board for free. It appears to be malfunctioning again. Has anyone successfully been able to get this repaired more than once for free? I read an article from macworld.co.uk that mentioned the program would only work through Feb 2016. Sad if that's the case.

  • by dschmittler,

    dschmittler dschmittler May 14, 2016 8:21 PM in response to roastedbyethan
    Level 1 (27 points)
    May 14, 2016 8:21 PM in response to roastedbyethan

    had a 2011 15" site said not covered. Called got it covered. Just have to fight them

first Previous Page 22 of 23 last Next