brennan135

Q: Early 2011 Macbook Pro 15' - Logic Board Failure

Hey guys, first post on this website, so go easy on me!


About two weeks ago, my Early 2011 15' Macbook Pro's logic board failed on me. It was only nine months out of warranty, and costed me around $2400 at the time of purchase (high end 15' model).


I went into the Apple store to diagnosis it. They did a hardware test, and even though the logic board appeared to be fine on all of the tests they did, the guy there said that he's 100% sure that it was.


$630 later, I have a new logic board. I feel like I've been cheated by Apple, and a $2400 computer shouldn't need a $600 repair not even two years later. All anybody from Apple can say is 'Should have got Apple Care', which I find iggnorant.


Has ANYBODY else had this problem on their Macbook's around this year? Also, what would the best way to try and get compensated for this be? I have tried Customer Relations once, but he didn't seem to budge.. Just kept telling me that it was 'bad luck' and there is nothing he can do. Bad luck doesn't break an expensive machine like this so quickly.


Cheers

MacBook Pro (15-inch Early 2011)

Posted on Apr 1, 2013 3:24 PM

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Q: Early 2011 Macbook Pro 15' - Logic Board Failure

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  • by BadApples3,

    BadApples3 BadApples3 Jan 7, 2014 4:57 AM in response to BadApples3
    Level 1 (0 points)
    Jan 7, 2014 4:57 AM in response to BadApples3

    We need Eric Snowden on corporate cases as well.

  • by PierreF031,

    PierreF031 PierreF031 Jan 10, 2014 11:56 PM in response to brennan135
    Level 1 (0 points)
    Jan 10, 2014 11:56 PM in response to brennan135

    I have the same problem, Early 2011 Macbook pro with Logic board failure, what the ****? this machine is only 3 years old!!! i have a Windows Laptop as well that i bought in 2006 and is still running with no problems. I was a student at the time i bought my Macbook so i could not afford the AppleCare, you would think that buying such a expensive machine it would last you longer than only 3 years.

     

    Apple! you guys need to do something, i have noticed that more and more people are having the same problem with their 2011 Macbook Pro's clearley there is a big problem!

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Jan 11, 2014 12:04 AM in response to PierreF031
    Level 7 (30,009 points)
    Mac OS X
    Jan 11, 2014 12:04 AM in response to PierreF031

    It's not just EARLY 2011 models - I've a Late 2011 model, manufactured in February of 2012, and just had my logic board replaced because of a defective GPU. Luckily, I had AppleCare. But I've read of people having 3 or more logic board replacements.

     

    I sure wish that I had waited for the mid-2012 models...

     

    Clinton

  • by Tchap84,

    Tchap84 Tchap84 Jan 14, 2014 12:11 AM in response to brennan135
    Level 1 (0 points)
    Jan 14, 2014 12:11 AM in response to brennan135

    I had the exact same problem. I was out of AppleCare and it ended up costing $310+tax to get it fixed. The Genius Bar never said it was a GPU problem, they just said they couldn't figure out what was causing the problem. They were very careful not to tell me what the actual problem was with the logic board.

    Considering this is my first repair ever needed on my computer I'm not too disappointed considering it would have cost the same to have AppleCare.

     

    This is obviously a flaw that they refuse to acknowledge.

  • by ronvenar,

    ronvenar ronvenar Jan 18, 2014 1:56 AM in response to brennan135
    Level 1 (0 points)
    Jan 18, 2014 1:56 AM in response to brennan135

    Exact same issue. Took to the Genius Bar and was told a Logic Board problem. I m out of warranty and my MBPS is just 2.5 yrs old and Was told that it would cost $750. Wow a complete rip off.

     

    Applle you disappoint me.

  • by brennan135,

    brennan135 brennan135 Jan 18, 2014 4:44 PM in response to brennan135
    Level 1 (2 points)
    Jan 18, 2014 4:44 PM in response to brennan135

    Just found this article on MacRumors. Reading through the linked thread this all happened to me before it died too. And with the tests all showing okay (even for the logic board), swapping the logic board was a horrible call. Seems more and more likely that the logic board was probably fine, just something else causing the issue they didn't want to dig into.

     

    Take a look through here and let me know what you all think. Cheers.

     

    http://www.macrumors.com/2014/01/17/2011-macbook-pro-gpu-glitches/

  • by Diane1349,

    Diane1349 Diane1349 Feb 6, 2014 5:26 PM in response to brennan135
    Level 1 (9 points)
    iTunes
    Feb 6, 2014 5:26 PM in response to brennan135

    Good article.  I now have two of the things in the family down with logic board issues.  Both went out within a month or two of the expired Apple Care warranty and they went out only a few months apart.  One can be fixed for $250 and the other they're saying will cost $600 because it's old.  As I said only a few months apart.  Guess there was no way to see it coming. 

  • by aymericco,

    aymericco aymericco Feb 11, 2014 8:10 AM in response to brennan135
    Level 1 (0 points)
    Feb 11, 2014 8:10 AM in response to brennan135

    same problem. I paid 2200 $ for a computer that can only be fixed for 1200 $ (i live in Brazil). It seems to be a quality control problem of Apple!!! there are many early 2011 MBP 15' with this exact problem. The Apple quality is gettting worse and worse but the prices are tstill escalating. This site www.mbp2011.com realtes these problems. There are hundreds of people who could work because of ****** products.

  • by Diane1349,

    Diane1349 Diane1349 Feb 11, 2014 8:19 AM in response to brennan135
    Level 1 (9 points)
    iTunes
    Feb 11, 2014 8:19 AM in response to brennan135

    I wish they had a program for the MacBooks!  Thanks for the link. In addition to the two laptops I mentined I personally have a 2011 15 inch MacPro that has not shown any problems yet....2 months left on my Applecare Warranty.  I bought it in April of 2011 so it is within the failure range.  Think I'll go in and talk to the store I bought it from since both the others went out within months after the Apple care expired.  But they exhibited some minor screen issues as described before they failed.  Mine has yet to do that so maybe I'll get lucky.

  • by farmboy,

    farmboy farmboy Feb 11, 2014 9:10 AM in response to Tchap84
    Level 2 (175 points)
    Feb 11, 2014 9:10 AM in response to Tchap84

    I just had a similar experience as Tchap84 at the Genius Bar. I'm a long-time Mac user (about 20 year) and I've seen all sorts of things on the Macs I've owned, but I agree that Apple seems to have "acknowledged" the problem, without coming out and saying it. The Genius I worked with told me they'd send it in, with the assumption it's a Video Card issue, BUT they'd do a full look-over and if they found any other issues, the $310 would cover ANY repairs, top-to-bottom, and I'd have a 90-day warranty to make sure there were no further issues. I was actaully surprised, as this seems to be a pretty fair deal, assuming the computer is able to be resurrected. I am waiting to get the MBP back, and will report my findings.

  • by poikkeus1,

    poikkeus1 poikkeus1 Feb 11, 2014 11:48 AM in response to farmboy
    Level 4 (1,602 points)
    iPad
    Feb 11, 2014 11:48 AM in response to farmboy

    It'd be grest if victims of this issue could post their long-term results of the logic/graphics board replacement on the early 2011 MBP. A few users have reported that the problem recurred after a replacement of the logic/graphics board.

  • by ulrich224,

    ulrich224 ulrich224 Feb 12, 2014 1:51 PM in response to brennan135
    Level 1 (0 points)
    Feb 12, 2014 1:51 PM in response to brennan135

    Add me to the list - MBP early 2011 crashes 3x per day.

  • by djanthonyw,

    djanthonyw djanthonyw Feb 15, 2014 4:46 AM in response to brennan135
    Level 1 (15 points)
    Feb 15, 2014 4:46 AM in response to brennan135

    I have a 2011 15" MBP which is now in for repair getting its Logic board replaced for the 2nd time within 3 years. The first time it happened, I was watching YouTube videos, and the second time it happened I was doing basic audio editing in Adobe Audition. Both times I have been docked to my Thunderbolt display. I always keep graphic switching turned off because it prevents blue screen freezing from the switch.

     

    This is just unnacceptable, and from what I understand this is actually a wide spread problem with the 2011 models:

     

    [url]https://discussions.apple.com/thread/4766577?tstart=0[/url]

     

    So, I am considering upgrading to a newer model and selling my current model when I get it back from repair, but I did a search on "MBP 2013 Retina Heat" and it looks like people are having the same issues with the latest models too. Is there anyone who is not experiencing such an issue, and if so, which model are you using?

     

    I purchased a Mac Mini for my girlfriend to replace her old PC, and so far it seems to not be experiencing this issue, however I need a laptop.

     

    I'm at work right now, and I use an older iMac with a 3.06 Ghz Core 2 Duo, doing the same stuff and it doesn't even cause the fans to budge. I also tested Sculptris which is a free 3D sculpting program from Pixologic. Same deal, no fans. No problems. That program would cause my MBP to use 700% of the processor just for moving the base model around! My iPhone can also play Youtube videos without overheating but not my MBP?

  • by Diane1349,

    Diane1349 Diane1349 Feb 15, 2014 11:03 AM in response to djanthonyw
    Level 1 (9 points)
    iTunes
    Feb 15, 2014 11:03 AM in response to djanthonyw

    So with all these pricey problems with the logic boards, some of which show up after Apple Care has expired, why isn't there a class action lawsuit on this?  Not that I like this route but this issue has gone beyond the 2010 MBP's.  Even my Apple store says it's only relevant to the 2010's.  Doesn't look like that.

     

    My Apple Care is up in two months...I sure hope I get lucky.  Haven't had an issue with this MBP yet but the other two....out of service.

  • by poikkeus1,

    poikkeus1 poikkeus1 Aug 30, 2014 8:46 AM in response to Diane1349
    Level 4 (1,602 points)
    iPad
    Aug 30, 2014 8:46 AM in response to Diane1349

    There is a class action lawsuit in progress about the 15" MacBook Pro, but forum mods have deleted posts on this forum, claiming it contained "a poll or petition."

     

    No Apple polls or petitions are referenced in this post.

     

    <Link Edited By Host>

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