iTunes won't recognize iPod after update

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iTunes won't recognize iPod after update

I got a 40G color photo ipod froma friend and had it restored, plugged it in, added my music, unplugged it, and used it just fine. I went to plug it back in to add a few more things and it was not recognized by iTunes. The autoplay window came up and then the iPod installer said I had to restore the iPod- which I did. Then I reinstalled my music, unplugged it, and it worked fine. Then I plugged it back in and the same thing happened. I went to the apple store and they restored it again and ran diagnostics on it. It seems to be just fine. I got it home. plugged it back in to my laptop, added my music, and it worked fine. Then I unplugged it and it messed up again.

You can see the frustrating cycle that I find myself in. Here are the things that I have noticed:

When I stop the update partway through, disconnect and then reconnect, it seems to be fine. Once the update is finished and the iPod is disconnected and reconnected, it seems to never work properly.

Also, it seems that when it is working properly, when I open the safely remove hardware window, the iPod is recognized as an iPod. It reads:
USB mass storage device
Apple iPod USB device

When it is not being recognized, I open the safely remove hardware window, and it says:
USB mass storage device
Generic volume - (E:)
Apple iPod USB device

Could this be the problem?

iPod 40G color photo Windows XP Pro

Posted on May 23, 2006 9:36 PM

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Answer 1

b noir

Level 9

72,324 points

May 24, 2006 1:45 AM in response to woodkar16

hiya!

The autoplay window came up and then the iPod installer said I had to restore the iPod- which I did. Then I reinstalled my music, unplugged it, and it worked fine. Then I plugged it back in and the same thing happened.

hmmm. if the SetUp assistant runs every time you plug the ipod in, check on this possibility:

Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear

love, b

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Answer 2

woodkar16 Author

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May 24, 2006 9:05 AM in response to b noir

B- I plugged in my iPod again this morning and got the same autoplay window- and no recognition. I went in to change the drive letter of the iPod following the instructions on the link you gave me. When I pull up the disk management window, I see 2 disks listed: (C:) and (E:), but it does not say IPOD like the picture does on the help page. Should I change the drive letter anyway? Does this mean that it's not recognized as an iPod? Thanks for your help...

Also, about 3-5 minutes after the autoplay window comes up, I get an "iPod not readable" message that instructs me to open the iPod updater to restore my iPod- which I've done 5 times already.

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Answer 3

b noir

Level 9

72,324 points

May 24, 2006 9:31 AM in response to woodkar16

hi woodkar!

hmmmm.

let's try reconnecting again. try putting the ipod into disk mode before plugging in this time:

Putting iPod into Disk Mode

does she show up in disk management this time?

love, b

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Answer 4

woodkar16 Author

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May 24, 2006 9:36 AM in response to b noir

B- When I plugged it in in disk mode, I got the same "iPod not readable" message, instructing me to restore the iPod.

It came up the same way in disk management. (E:), but no recognition that it's an iPod.

Should I change the drive letter of Disk (E:)?

Thanks

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Answer 5

May 29, 2006 12:45 PM in response to woodkar16

I am having the exact same problem and have been ever since I got my iPod.

I've tried plugging it into two of my friends computers, and it worked just fine on both.

I've changed the drive letter already multiple times, but the problem still occurs. The only time it shows up in iTunes is the first time i plug it in after a restore.

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Answer 6

b noir

Level 9

72,324 points

May 29, 2006 2:05 PM in response to woodkar16

hi woodkar!

sorry, lost track of the thread.

hmmmmm. just checking on one last thing with regard to the drive letter issues. are there any drive letters above the ipod that are filled? like a CD drive, or an external HD?

do you have any other USB 2.0 peripherals plugged into the PC? if so, what kind?

love, b

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Answer 7

woodkar16 Author

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Jun 5, 2006 4:05 PM in response to b noir

B- no other USB things plugged in. I'm still having problems. My computer won't recognize the iPod. The "autoplay" window comes up, or the "iPod not readable" box comes up that says that the iPod needs to be updated or restored. When I click Update, the updater box comes up and promptly freezes. I have to ctrl-alt-delete and it is not responding.

I am at my wits end and am about to run over my iPod with my car!

Any help would be appreciated. Thanks

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Answer 8

b noir

Level 9

72,324 points

Jun 6, 2006 7:52 AM in response to woodkar16

okay, something experimental.

do you seem to get any recognition if you try the workaround that coolkid and Stephen describe in this thread?

http://discussions.apple.com/thread.jspa?messageID=2469385#2469385

love, b

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