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TS4185: FaceTime for Mac: Troubleshooting FaceTime

Learn about FaceTime for Mac: Troubleshooting FaceTime

TS4185 My facetime keeps quitting unexpectedly.

501 Views 0 Replies Latest reply: Apr 2, 2013 10:59 AM by Adamgulley RSS
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Apr 2, 2013 10:59 AM

I start the application, initiate a call, then after around 20 seconds, the application closes and I get the message: FaceTime quit unexpectedlyy. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple. The extra details are ridiculously long, but from what I can see, this is the important line -

Thread 6 Crashed:: com.apple.gamekitservices.tundracapture.frameproc  Dispatch queue: com.apple.videotoolbox.compressionQueue

0   libsystem_c.dylib                       0x00007fff88cb02db memset_pattern4 + 287

1   com.apple.VideoProcessing               0x000000010b90f0dd JVTLib_102631::JVTLib_102637(JVTLib_101334*, Frame*, unsigned int, bool, unsigned char) + 2863

2   com.apple.VideoProcessing               0x000000010b90f61c JVTLib_102631::JVTLib_102632(JVTLib_102196*, JVTLibCompParams const*, JVTLib_101334*, Frame*, Frame**, unsigned int, unsigned int*) + 304

3   com.apple.VideoProcessing               0x000000010b900ff3 JVTLib_104089(JVTLibCompGlobalsStruct*, JVTLib_101412*, JVTLibCompDataRateParams*, PixelData*, bool*, bool, unsigned int*, unsigned int*) + 18705

4   com.apple.VideoProcessing               0x000000010b901bed JVTLibCompEncodeFrame + 306

5   com.apple.VideoProcessing               0x000000010b6ba46b H264VideoEncoder_EncodeFrame + 6883

6   com.apple.VideoToolbox                  0x00007fff8f23b778 0x7fff8f23a000 + 6008

7   libdispatch.dylib                       0x00007fff8b30c0b6 _dispatch_client_callout + 8

8   libdispatch.dylib                       0x00007fff8b30d723 _dispatch_barrier_sync_f_invoke + 39

9   com.apple.VideoToolbox                  0x00007fff8f23d77e VTCompressionSessionEncodeFrame + 2835

10  com.apple.VideoProcessing               0x000000010b6bf651 VCPCompressionSessionEncodeFrame + 70

11  com.apple.AVConference                  0x000000010aadfe36 EncEncodeFrame + 2015

12  com.apple.AVConference                  0x000000010aaf7ed1 VideoTransmitter_OnCaptureVideo + 3102

13  com.apple.AVConference                  0x000000010ab47e91 -[VideoConference(VideoProcessing) onCaptureFrame:frameTime:cameraStatusBits:] + 234

14  com.apple.AVConference                  0x000000010ab6807d __85-[AVConferencePreviewServer onCaptureFrame:frameTime:preview:isSwitching:cameraType:]_block_invoke_0 + 344

15  libdispatch.dylib                       0x00007fff8b30c0b6 _dispatch_client_callout + 8

16  libdispatch.dylib                       0x00007fff8b30d723 _dispatch_barrier_sync_f_invoke + 39

17  com.apple.AVConference                  0x000000010ab679cf -[AVConferencePreviewServer onCaptureFrame:frameTime:preview:isSwitching:cameraType:] + 594

18  com.apple.AVConference                  0x000000010ab66a6b AVConferencePreviewOnCaptureFrame + 129

19  com.apple.AVConference                  0x000000010ab59e13 ProcessFrame + 282

20  com.apple.AVConference                  0x000000010ab5938a FrameProc + 87

21  com.apple.CoreMedia                     0x00007fff90597379 figThreadMain + 382

22  libsystem_c.dylib                       0x00007fff88cc27a2 _pthread_start + 327

23  libsystem_c.dylib                       0x00007fff88caf1e1 thread_start + 13

 

Apologies for mass of text. Any ideas what this means, and how I would go about sorting it? I tried to uninstall the programme, but apparently it's integral to the OSX.

 

I'm running a 13" Macbook Pro, with OSX 10.8.3 with 2.5GHz Intel Core i5 and 8GB Ram.

If you need anymore information, let me know.

MacBook Pro, OS X Mountain Lion (10.8.3)

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