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I am unable to connect to the itunes store. Keep getting an error message 4002, then itunes has stopped working, etc. Anyone resolve this?
Sooooooo, I am the ONLY person to have this problem?
No, there are others. See 'More Like This' on the right side pane.
If you post iTunes version and computer type and OS version, someone may be able to help you.
latest version as I have removed and re installed
windows home ie 10
Removing and reinstalling iTunes is a tedious process. All Apple software components are to uninstalled in specified order, verified that these are uninstalled. Then only iTunes reinstalled.
Try this at the first instance to see if it works
Locate iTunes.exe
Right click > Properties > Compatibility
Check 'Run As Administrator' > OK
If it does not you may have to install older version say 10 of iTunes. Good Luck
That did not work either ( the run as administrator part)
What exactly do you mean about the first part ( about uninstalling in order)?
Thanks for the help. I have received none from apple support.
Thanks again, I will give it a go when I get home this PM and let you know.
Well, I decided to stay home for awhile and try what you suggested.
Still does not work.
After uninstalling did you
install older version of iTunes ? Google for installer. Version 10
OK did that .
Now I get this message
The File" ITunes Library .itl" cannot be read because it was created by a newer version of itunes.
I have requested b noir, Tony, an expert to have a look at this. Let us watch for his recommendations.
The File" ITunes Library .itl" cannot be read because it was created by a newer version of itunes.
Okay ... let's try reinstalling the newer version. Do you still get the 4002?
If so, which particular version of Windows do you have? XP, Vista, 7 or 8?
Still does not work, Win 7 home premimum IE10
🙂 Many thanks.
Just in case, try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message
(The 4002 is not a classical symptom of this one, but the "iTunes has stopped working" message is ... so let's try to at least get the possibility off the table.)
Hi b noir,
I was wondering if you could help me out (I'm seeing that you've been able to resolve many other people's issues...
I restored a MacBook Pro with an external drive. Everything seemed to be ok (was able to restore profiles & images), but now it seems as though the following apps won't work: iTunes, Configurator (which I desperately need to manage a cart of 25 iPads), Safari, and Software Update. Other random apps work (e.g. GarageBand, iCal, etc...). I read that I should uninstall iTunes and reinstall it, and do the same for the other apps (Configurator & Safari). My only issue is that I get this message when I try to unistall iTunes: “iTunes” can’t be modified or deleted because it’s required by Mac OS X."
Any way you could please help out?
Thanks!
I am unable to connect to the itunes store, keep getting an error message4002 and another saying that windows will now shut down and provide an answer which is to un install and re install which does not work.Anybodt resolved this problem?
