2 Replies Latest reply: Apr 3, 2013 12:16 PM by flyboydon
flyboydon Level 1 Level 1 (0 points)

When attempting to open Aperature, an info box opens requesting my name and serial number. I searched on Apple solutions and downloaded Aperature 3.4.3 which supposedly rectifies this problem. It did not. Although I have my original purchase receipt for this product, I do not have the original box and hence, the product's serial number. This whole exercise has been most frustrating particularly since it occured without warning and blocks me from using a software that I have purchased. Is there any way to extract the serial number? I'd be happy to upgrade but that path also appears to be blocked. When I attempted an upgrade Apple advised that since the product was already installed, I needed to request an upgrade and as noted, when this was done, I was returned to square one.


MAC Book, Mac OS X (10.4.10)
  • léonie Level 9 Level 9 (64,035 points)

    What happened before Aperture started to ask for the serial number? Did you change the hardare in any way? Reinstall the system?

    If the problem is accidental and your hardware and software did not change at all, you should be able to restore the licence by restoring the System Library and your User library from a backup of the time, when Aperture has been working properly.  If that succeeds, write the licence number down. It is displayed in the "About" panel: From the main menu bar: Aperture > About Aperture.

     

    If you cannot restore the library files from your backup, contact Apple with a proof of purchase fr a replacement serial number:

     

    See:  Pro Application Replacement Serial Numbers

     

    What is your current Aperture version btw? Are you asking about upgrading from Aperture 2 or an earlier version of Aperture 3?

     

    Regards

    Léonie

  • flyboydon Level 1 Level 1 (0 points)

    Thank you for your helpful response. In answer to your question, I didn't alter my system or perform a reinstall. I do have a Time capsule back up but I've chosen the Pro Application Replacement Serial Number route since I have a copy of my original receipt. I have an earlier version of Aperture 1.x, which I purchased in 2010. Once I get Aperture back on-line, I intend to upgrade. Thanks again, Leonie.

     

    Best

    Don