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aperture export dialog

1029 Views 16 Replies Latest reply: May 5, 2013 10:12 AM by JFB 123 RSS
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JFB 123 Calculating status...
Currently Being Moderated
Apr 2, 2013 6:42 PM

Aperture export dialog box is corrupt and unusable. I have tried rebuilding files and permissions, also deleting and reloading the applicatiom. This is a real problem, please help!

Aperture 3, iOS 6.1
  • Frank Caggiano Level 7 Level 7 (22,760 points)
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    Apr 2, 2013 6:52 PM (in response to JFB 123)

    The normal first step with corrupted UI is to move the preference file out and let Aperture rebuild it.

     

    See Aperture 3: Troubleshooting Basics (about 2/3'rds of the way down the page) for directions on how to do this.

     

    If you still have problems post back.

     

    regards

  • léonie Level 8 Level 8 (46,380 points)
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    Apr 21, 2013 8:23 AM (in response to JFB 123)

    Try to test, if Aperture is working when logged in from a different user account.

     

    Use the "Guest" account or create a new user account from the "System Preferences > Users & Groups" panel. When signed in as new user launch Aperture, create a new library, if possible, import a few test images, and try to export. Does it work when using a differnet account?

     

    Regards

    Léonie

  • léonie Level 8 Level 8 (46,380 points)
    Currently Being Moderated
    Apr 21, 2013 11:22 AM (in response to JFB 123)

    worked logging on as a guest user and importing a couple of photos into an empty Aperture environment. Not sure what to do next though?

    That tells you the problem is with configurations in your regular user account or with the Aperture library you are using.

     

    Have you removed the preferences, as Frank Caggiano recommended?

    The normal first step with corrupted UI is to move the preference file out and let Aperture rebuild it.

    And if you did, have you logged on and off after removing the preferences? The Trouble-shooting basic do not explicitely mention that this is necessary.

    If you did not do that, repeat the removal of preferences.

    And if they exist, delete

    • ~/Library/Caches/com.apple.Apertue
    • ~/Library/Containers/com.apple.Aperture

     

     

    If this does not help, try to find out, what is different in your user account from the new account you created for testing.

    • Do you have different start-up items?
    • Non-standard preference panes?
  • Frank Caggiano Level 7 Level 7 (22,760 points)
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    Apr 21, 2013 2:33 PM (in response to JFB 123)

    Just to be clear, in the account that is not working you moved the com.apple.aperture.plist file out of the Preferences folder as per the Aperture 3 Troubleshooting Basics web page?

  • léonie Level 8 Level 8 (46,380 points)
    Currently Being Moderated
    Apr 22, 2013 2:54 AM (in response to JFB 123)

    Have you any Aperture plug-ins installed only for your user account?

     

    Check

    ~/Library/Application Support/Aperture/Plug-Ins/

     

    And if you have not done so already, remove the presets - everything with ".plist" extension to a folder on your Desktop from the folder

     

    ~/Library/Application Support/Aperture

     

    Log off and on again and try again.

    Don't delete the files. It is a lot of work to recreate all the presets; if you keep them, you can simply put them back, if the test shows, that the files are o.k.


  • Frank Caggiano Level 7 Level 7 (22,760 points)
    Currently Being Moderated
    Apr 22, 2013 8:04 AM (in response to JFB 123)

    Could you include a screen shot of the dialog box. If we see what is wrong it might offer some clues.

  • Frank Caggiano Level 7 Level 7 (22,760 points)
    Currently Being Moderated
    Apr 25, 2013 11:28 AM (in response to JFB 123)

    Gee that is messed up, never seen anything like it.

     

    I reread all this and I see where this worked OK as a new user, have you tried it on a new library in your account?

  • léonie Level 8 Level 8 (46,380 points)
    Currently Being Moderated
    Apr 25, 2013 11:45 AM (in response to Frank Caggiano)
    Gee that is messed up, never seen anything like it.

     

    that really looks bad!

     

    JFB 123, looking at your screenshot - you have rotated the browser. Do you see the same corruption, independent of the arrangement of viewer and browser?

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