MacBook Wireless slow and unreliable

I got a MacBook on Monday to evaluate for my employer. The unit I received does not connect to our wireless network when waking from sleep, repeatedly forgets the wep key, and will say it i connected when it hasn't used the wep key, so it doesn't get a valid IP address.

When I do get it to connect briefly, the reception is all over the map and it drops occasionally. I know it is not our wireless router(s) as we have hundreds if not thousands of other machines (Winows, Mac, and even a Linux machine or two) connecting to our network daily. I have seen this kind of problem numerous times on Windows laptops, but I've never seen a hiccup from my 12 inch PowerBook unless there was something wrong with hardware. (the PowerBook is working just fine now)

I have tried setting the MacBook to only connect to preferred networks, creating a new location, adding the key to Keychain Access, enabling interference robustness, Reordering network ports in network configurations, (bluetooth and firewire are now at the bottom, but I don't want to put AirPort at the top because I want it to use the cable connection if one is present. Any ideas? The MacBook has been fully updated with the latest software updates, but other than that it's stock.
I'm also getting many console messages like this: (network names and computer names removed for security reasons)

Resources/airport: Error: WirelessAssociate2() = 88001006 for network *****
May 24 09:00:26 ****-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: (had password)
May 24 09:00:38 ****-computer mDNSResponder: Repeated transitions for interface en1 (FE80:0000:0000:0000:0216:CBFF:FEB6:7418); delaying packets by 5 seconds
May 24 09:00:42 ****-computer mDNSResponder: Repeated transitions for interface en1 (169.254.129.186); delaying packets by 5 seconds


Any suggestions would be appreciated

12 inch Powerbook 1.33 GHZ, Mac OS X (10.4.6)

Posted on May 24, 2006 6:13 AM

Reply
16 replies

May 24, 2006 7:16 AM in response to Jamie Piperberg

My Macbook connects flawlessly each and every time.

I was setting up my brothers 2 (NEW) iMac's recently and had some issues with one of them as you've described....After tinkering around with Airport settings I decided to remove the password from the wireless router and restarted the computer several times, the connection worked every single time.

With the iMac connected to the router wirelessly I went into the router setup from the iMac I was on, and added a password. I then typed in my password in Airport and it worked with out a hitch after every restart.

Maybe it will work for you as well.

May 24, 2006 7:31 AM in response to Jamie Piperberg

While I haven't had issues to the extent you have, I have had it drop the connection a couple of times and lose my WEP key a couple of times as well. I'm using a Linksys 54G router and theres about 5-7 (depending on the weather) other routers around at the same time. My signal does fluctuate quite a bit but never really below half. Bear in mind this is a home setup (I work in a very restricted environment that does not allow wireless) so my equipment is not commercial grade and reliablility isn't nearly as important as yours will be.

You mentioned your 12" powerbook not having problems, but lots of Windows systems do have the same issues ... it might be interesting to find out from Apple who really manufactures the Airport card in the macbook -- I wonder if the Mac has the same card as the "PC"...

Sorry I don't have a solution, but you're not alone on the problem. Seems the Macbook Pro folks have some similar issues.

May 24, 2006 7:31 AM in response to Mini-Mac

Well, It's not a home network. I don't have the ability to change the configuration on the Access point, (It's an enterprise-class cisco access point) and even if I did, we have 500 Access points across campus, and I certainly can't do that with all of them, for every other MacBook that comes in. I have rebooted it several times. It worked briefly before the software updates and than stopped again after I rebooted Thanks for the response though. Maybe I just got a lemon? Doesn't make me feel to good about recommending this machine to incoming students though :/

May 24, 2006 4:00 PM in response to Jamie Piperberg

I was having random Airport drop-outs and slow speed, but I narrowed it down to my router. It is a Linksys DI 614. There were several settings under Advanced -> Performance that resolved my issue, namely make sure "4x" is not checked (it's some kind of compression tech that is activated by default) and Preamble Type should be Long. I have no idea what these things mean but since making these adjustments I have had no dropped connection and my internet speed is noticeably faster.

To sum up, check out the settings on whatever router you have.

May 25, 2006 6:28 AM in response to Black Cat

The settings on our routers are
A: Not under my control, and even if they were, we're not going to flash settings on hundreds of access points to allow MacBooks to connect. We have no problems with any of our PowerPC macs, although we have seem some weirdness with MacBook pros, which have been fixed by creating a location (which I have done several time)

B: Not causing persistent problems with ANY other machines. (including our intel iMac which has been connecting to the wireless network solidly since we got it) The Windows machines that exhibit this problem are generally fixed after re-adding our wep key to the preferred networks list. (which I have done on the MacBook, repeatedly) I have not installed boot camp on this machine to see if it exhibits the same behavior under Windows.

C: I can connect the MacBook to an unsecured wireless network that we run for guests which does not permit access to any of our network resources. I had it connecting to our secured network briefly yesterday afternoon, by selecting "other..." from the wireless menu in Internet Connect, entering the password and saving it in the keychain. I then put the machine to sleep. When I came in this morning and woke it up it said "None of your trusted networks can be found would you like to join network "network that I joined yesterday afternoon" I said no, because it was already in the trusted networks list, put it to sleep, woke it up again, same thing. If I connect to the network when it shows up in the list, it does not ask me for a password, says it has connected, and gets a 169.x.x.x address. Refreshing DHCP lease does nothing, and I suspect that it is not really connected at all.

D: I am suspecting this is a software/driver issue with the network card in the MacBook, or I got a bad unit. If it is software, I really hope it is fixed soon, as I simply cannot recommend this machine to students if it cannot connect to our secured wireless network. I would like to offer them something that is less than 2000 bucks right off the bat. It does not seem to correctly recognize that the network has a password, as such does not prompt for one. It gives feedback that it is connected, but it does not get an IP address. This has happened in other areas of campus, so it is not the wireless access point around my office. I'll probably call Apple Support this afternoon and see if they can give us any suggestions.

Thanks.

May 25, 2006 2:35 PM in response to Jamie Piperberg

I have a similar issue here when I try to connect via leap to my work network. It says it's connected but that it has a local IP address for the airport connection adn that it can't connect to the internet.

Of course, then there was the first support guy I spoke to; when I told him I was connecting with LEAP, he had no clue what I was talking about... He asked if it was "LEEP."

May 27, 2006 7:25 PM in response to Mini-Mac

Dear Jamie- Re your post: MacBook Wireless slow and unreliable.

May 26 06
So grateful for your post. I went to an Apple Store to check out the new 13" MacBook, and was ready to buy after sleeping on it. To replace my aluminum PB G4 1.2MHz. Not now.
I would appreciate knowing if the problem has been resolved. Thank you.

Carl Held
CarlHeld@mac.com
949 759-3000



MacBook 13" I want to buy one, because it's small and fast, to use out of the office, but first I want to know how I can get WiFi from my car, so to speak.

May 27, 2006 8:16 PM in response to Carl Held

I wanted to chime in on this topic. I am having exactly the same issues...It seems that other people in other threads are having problems with their MacBooks dropping wireless connections ine is keeping the connection fine, but access it slow and intermittent.

I often have to enter a URL in Safari's locatio bar and hit enter two or three times to get it to connect. Then, once it is satisfied that is has found the server, it grabs all the data super-fast.

I have been doing traceroutes in Network Utility, and there are times where I can load a web page in Safari, and yet a traceroute to that same domain fails...it hits my WiFi router, and then just hangs and hangs, never returning any hop results.

Some people have posted that they were able to change their router's config and solve the issues, and that's great for them, but to me the point of a laptop is that it is portable...hence, I never know where I will want to connect...home, my parents', an office, a hotel in country X, etc.

There definitely seems to be a problem here somewhere, because my 12" PowerBook exhibits none of this behavior.

For me, this is a potential problem, because I bought this thig right before going away for a few months...and I need to know I can count on my laptop while away.

May 27, 2006 9:10 PM in response to Jamie Piperberg

I actually had this problem with my old PowerBook. I originally thought it was a hardware issue as well, but I realized it happened after updating from Software Update. It wouldn't keep the password or it say it was connected but nothing worked, exactly like you described. I tried deleting the files and accounts that the Knowledge Base articles suggested, but nothing worked. I had to Archive and Install OS X again for it to start working, and after reinstalling the system I installed each update one by one to try and prevent the Wi-Fi issues again. I don't know which updates you installed, but unfortunately sometimes one or two of them might not install correctly, or the factory installation of OS X might not have been installed correctly.

I hope this helps,

Jesse

May 28, 2006 12:08 AM in response to Jamie Piperberg

Just to let you know that you're not alone on this. I have the same problem on my home network, Linksys w54g -> Macbook, looses connections after sleep, doesn't find network etc etc.

The setup works perfectly with my old iBook G3 + Several WINTEL laptops and i have even got a linuxbox to connect.

So I agree with you this is either faulty hardware or a driver issue. Did you get any feedback from apple support ?

iBook G3, MacBook Mac OS X (10.4.6)

Jun 8, 2006 7:07 PM in response to maar

I did work with Apple Support. It is definitely a driver issue. Boot Camp identifies the card used in the macbook as an Atheros card, and the card used in the intel iMac as a broadcom (which does work). My immediate problem is solved, as the network admin was planning some changes, and when we tested his changes, it seemed to solve the macbook issue. (We had an unsecured network that was not broadcasting the ssid, and a secured network that was, now they are both broadcasting, and for some reason that solves the problem)
I think it comes down to it being a weird cisco thing, but it does kind of worry me that none of our other macs, including our intel iMac had this problem, and whether or not this problem will continue in the future. Glad to see I'm not the only one running into weirdness.

Jul 18, 2006 6:34 AM in response to Jamie Piperberg

We have the same issue with wireless and using LEAP.
Sometimes it connects correctly and other times it shows we are connected, but we are not, we are using Cisco access points. It seems to be issues with internet connect and keychains and the 802.1x settings. If you go to internet connect and say connect, you sometimes get and box that asks to always allow access. If you do this, it seems to work. We are calling Apple today as we have 500 of these machines going to students and Faculty and need this to work for them

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MacBook Wireless slow and unreliable

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