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adobe creative cloud apps installation crashes Mac Pro

475 Views 1 Reply Latest reply: Apr 3, 2013 12:38 PM by Templeton Peck RSS
joshua62 Calculating status...
Currently Being Moderated
Apr 3, 2013 12:31 PM

Hello,

 

My computer crashes after I click on an CS6 to install within Adobe Application Manager, using Adobe's Creative Cloud Subscriptio Service.

 

I am running:

 

2010 MacBook Pro

 

Processor  2.66 GHz Intel Core i7

Memory  8 GB 1067 MHz DDR3

Graphics  Intel HD Graphics 288 MB

Software  OS X 10.8.3 (12D78)

 

Everytime I click the the link to install the CS6 app, the app downloads and as soon as the app starts installing the computer crashes.

 

Here is the error log.

 

Tue Apr  2 23:06:39 2013

panic(cpu 0 caller 0xffffff7f813957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80f1f62000 0x0a5480a2, D0, P3/4

Backtrace (CPU 0), Frame : Return Address

0xffffff80f13b37a0 : 0xffffff8000c1d626

0xffffff80f13b3810 : 0xffffff7f813957f2

0xffffff80f13b38d0 : 0xffffff7f814923b9

0xffffff80f13b3930 : 0xffffff7f8149242e

0xffffff80f13b39a0 : 0xffffff7f817b8c82

0xffffff80f13b3ad0 : 0xffffff7f814b8fe8

0xffffff80f13b3b10 : 0xffffff7f8139d567

0xffffff80f13b3bc0 : 0xffffff7f8139b05a

0xffffff80f13b3dc0 : 0xffffff7f8139c0c5

0xffffff80f13b3ea0 : 0xffffff7f8133aaba

0xffffff80f13b3ef0 : 0xffffff7f82e9e0df

0xffffff80f13b3f40 : 0xffffff7f82e9d1e7

0xffffff80f13b3f60 : 0xffffff8000c3dcfe

0xffffff80f13b3fb0 : 0xffffff8000cb2977

      Kernel Extensions in backtrace:

         com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f81338 000->0xffffff7f81645fff

            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000

            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000

         com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 1653000->0xffffff7f81974fff

            dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f813 38000

            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000

         com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f82e9c000->0xffffff7f82eabfff

            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000

            dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f81e0b000

            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

12D78

 

 

Kernel version:

Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

Kernel slide:     0x0000000000a00000

Kernel text base: 0xffffff8000c00000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

 

System uptime in nanoseconds: 5724934528856

last loaded kext at 3291482466828: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f82fdb000, size 229376)

last unloaded kext at 344722363298: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f81c2e000, size 65536)

loaded kexts:

com.apple.filesystems.smbfs          1.8

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.driver.AudioAUUC          1.60

com.apple.iokit.IOBluetoothSerialManager          4.1.3f3

com.apple.driver.AGPM          100.12.87

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.7fc4

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.GeForce          8.1.0

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AppleMikeyDriver          2.3.7fc4

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3

com.apple.driver.AppleIntelHDGraphics          8.1.0

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleSMCLMU          2.0.3d0

com.apple.driver.AppleIntelHDGraphicsFB          8.1.0

com.apple.driver.AppleMuxControl          3.3.0

com.apple.driver.ApplePolicyControl          3.3.0

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.SMCMotionSensor          3.0.3d1

com.apple.driver.AppleUSBTCButtons          237.1

com.apple.driver.AppleIRController          320.15

com.apple.driver.AppleUSBTCKeyboard          237.1

com.apple.driver.AppleUSBCardReader          3.1.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.iokit.SCSITaskUserClient          3.5.5

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.3.1

com.apple.driver.AppleFWOHCI          4.9.6

com.apple.driver.AirPort.Brcm4331          614.20.16

com.apple.driver.AppleUSBHub          5.5.5

com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1

com.apple.driver.AppleAHCIPort          2.5.1

com.apple.driver.AppleUSBEHCI          5.5.0

com.apple.driver.AppleEFINVRAM          1.7

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.7

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.7

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.driver.DspFuncLib          2.3.7fc4

com.apple.iokit.IOAudioFamily          1.8.9fc11

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.IOSurface          86.0.4

com.apple.nvidia.nv50hal          8.1.0

com.apple.NVDAResman          8.1.0

com.apple.iokit.IOBluetoothFamily          4.1.3f3

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleHDAController          2.3.7fc4

com.apple.iokit.IOHDAFamily          2.3.7fc4

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleGraphicsControl          3.3.0

com.apple.iokit.IONDRVSupport          2.3.7

com.apple.driver.AppleSMBusPCI          1.0.11d0

com.apple.driver.AppleSMBusController          1.0.11d0

com.apple.iokit.IOGraphicsFamily          2.3.7

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.3.0d51

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.AppleUSBMultitouch          237.3

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5

com.apple.iokit.IOUSBMassStorageClass          3.5.1

com.apple.driver.AppleUSBMergeNub          5.5.5

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IO80211Family          522.4

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOUSBUserClient          5.5.5

com.apple.iokit.IOAHCIFamily          2.3.1

com.apple.iokit.IOUSBFamily          5.5.5

com.apple.driver.AppleEFIRuntime          1.7

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220.2

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          345

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.7

com.apple.iokit.IOPCIFamily          2.7.3

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.7

com.apple.iokit.IOPCIFamily          2.7.3

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

System Profile:

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)

Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD10JPVT-22A1YT0, 1 TB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

-----------------

 

I don't see Adobe listed in the report so I'm wondering if the problem is inherently a Mac Problem.

 

Anyonle else have the same problem?

 

Got a solution?

 

Joshua H.

MacBook Pro, OS X Mountain Lion (10.8.3)

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