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About 2 weeks ago, my iMac 27 "(mid 2011) stayed with vertical lines on the screen as seen in the pictures below.
Someone can help understand why the error is and what would be the solution.
The video card is an ATI Radeon 6970
This pink screen is for yesterday attemp to get my imac back to work, but failure.
Regards
iMac, OS X Mountain Lion (10.8.3)
It's the graphic card. The only thing you can do is to take your computer to an Apple Store or reseller to get your Mac repaired. Fortunately, 21'5 and 27-inch iMacs have got a replaceable graphic card, so the repair will be cheap
It's the graphic card. The only thing you can do is to take your computer to an Apple Store or reseller to get your Mac repaired. Fortunately, 21'5 and 27-inch iMacs have got a replaceable graphic card, so the repair will be cheap
Wow so fast!!!!!!
thanks!!!
I´m in honduras, and would need to buy the graphic card on-line, do you know a on-line stoer where to buy one.
Maybe you can help me with what caused the problem?
Thanks
First, if your Mac is in warranty, check if there's an Apple Authorized Reseller in Honduras. If you replace it yourself, you will void its warranty.
Apart from that, note that the graphic card may be different for Macs. You can search this graphic card online and buy it, but it may not work. Also, there are no how-to's to replace your graphic card, so do it at your own risk.
Graphic cards fail because of the temperature, and it's a problem with the iMac. Sometimes, a iMac can get too hot, and this heat affects to the graphic card. With a higher temperature, it's possible that your graphic card fails, but there are different reasons
when the problem occurred, the warranty had expired for 9 days 😠
I will not do the replacement myself, I take the machine to a technician. just wanted to know an online store to buy it.
Thank you very much, helped me a lot.
You are welcome
I got the same problem yesterday with my imac 27 mid2011 but the lines are blue... Did u get it fix?
that is the video. http://youtu.be/SIGi9uyKsBc
Hello guys,
I have the same problem that "F.Neves" with my iMac 27" too.
Any solution?
Thanks
I didnt fix mine yet and you? did u get any solution?
At the moment nothing 😟
I've read a lot of Foruns about the some problem, but didn't find any solution.
hello all
Apple apparently has a solution to the problem, at least for those living in USA.
Anyone know of a way to benefit me replacement program, I live in Honduras and my iMac is within specifications.
http://support.apple.com/kb/TS5167?viewlocale=en_US
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program
Symptoms
Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.
Resolution
If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated:
Before you go in for service, please back up your data. Learn more about backup options.
If the iMac (27-inch) meets these requirements, Apple will replace the video card free of charge for three years after the first retail sale of the computer.
Additional Information
If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
Apple will continue to evaluate service data and will provide further updates to this program as needed.
Last Modified: Aug 17, 2013
Hi Jorge, Sorry for reminding you about this problem, but how did you solve it? Did you solve it? My Mac has the same issue, so I am planning my next steps. Thanks a lot!
Hi Droid Alex,
In August apple issued a notice of change of video card and that solved my problem.
Please visit:
http://support.apple.com/kb/TS5167
I hope your problem has a solution
Best regard.
Hi everyone:
Apple has an solution for the problem, is a factory error of the video card.
Visit: http://support.apple.com/kb/TS5167
That solved my problem
Jorgequan, thanks a lot for the reply.
Unfortunately, I have a different card, but I am glad to learn from you that changing the video card fixed this issue. Your reply is very helpful to me. So, I will replace my card, too.
Thank you very much, once more.
Have a nice day... you and everyone, too 😉
Cheers.
imac 27 graphics card damage / vertical lines
