HT201311: About AirPrint

Learn about About AirPrint

fb43

Level 1 (0 points)

Q: Can't find air printer: Help?

IPad can't find air printer. Both are connected.

iPad 2, iOS 6.0.1

Posted on Apr 3, 2013 1:19 PM

I have this question too

Q: Can't find air printer: Help?

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by varjak paw,

varjak paw Apr 3, 2013 1:24 PM in response to fb43
Level 10 (169,890 points)

Apr 3, 2013 1:24 PM in response to fb43

Without any details all we can do is guess and offer general suggestions. Have you worked through all the troubleshooting steps in the support article from which you came? Confirmed that your printer supports AirPrint? Checked with the printer manufacturer to see if there is any firmware update available/necessary?

Regards.
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by Ralph9430,

Ralph9430 Apr 3, 2013 1:42 PM in response to fb43
Level 6 (18,243 points)

Apple Watch

Apr 3, 2013 1:42 PM in response to fb43

What model of printer? Is it on the list on this support page?

http://support.apple.com/kb/ht4356
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by fb43,

fb43 Apr 3, 2013 2:50 PM in response to Ralph9430
Level 1 (0 points)

Apr 3, 2013 2:50 PM in response to Ralph9430

It needed a temporary USB connection to make updates.
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by fb43,

fb43 Apr 3, 2013 2:51 PM in response to varjak paw
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Apr 3, 2013 2:51 PM in response to varjak paw

It needed a firmware update and a usb temporary connection. You hit it.
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