HT1338 Ever since i've updated my software to 10.8.3 my webcam started freezing all the time. It's doing good on photo booth except when I do video calling with my friends on skype or on facebook. What should I do?
1 ReplyLatest reply:
Apr 4, 2013 7:49 AM by
(Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)
Be sure to test more than one camera app in more than one user account. Do NOT use the "Guest" account for this test. If you do not have more than one user account for the testing, create a new one now. (A "Standard" account is all you need for testing.)
(2) If your trouble is ONLY with connected apps like Skype in every user account you test, shut down everything. Restart your modem, router (if you use one), and Mac in order. Let each item complete its self-test before starting the next. Sometimes restarting your Internet connection improves performance.
(3) If your troubleshooting proves that yours is a Skype-specific problem, (your ONLY camera problem is when testing Skype in more than one user account,) update to the latest Skype version compatible with your Mac OS and test again. If the Skype problem remains, Skype's comprehensive support system should best be able to help you use their product with your system.
Repair permissions again immediately following the system restart that completes the 10.8.3 Combo update.
Properly applying the latest Combo version of updates can sometimes correct software problems, but, if your trouble is really a hardware problem, there are no user serviceable parts of the camera. Your AASP can fix hardware issues.